Store Manager - Bay Area

Our Store Managers are passionate leaders that showcase our coffee and complete the story that starts on far-flung farms across the globe. The Store Manager is responsible for the overall success of our cafes. They hire and build strong teams and are focused on training and supporting each team member. They are responsible for creating exceptional hospitality and coffee experiences and for leading the cafe to achieve our financial and operational goals.

We’re looking for a Store Manager to join our Bay Area team. If you’re a thoughtful, curious leader who cares deeply about people, coffee, and creating a welcoming sense of connection, we’d love to hear from you. This is an opportunity to lead a team, grow great people, and help bring the craft and hospitality of Sightglass to life every day.

Qualifications

Responsibilities

- Responsible for overseeing daily operations, including customer service, beverage preparation and presentation, merchandising, and workflow.

- Supervise staff and ensure that the store is properly staffed at all times, including properly scheduled daily leadership support.

- Responsible for daily back-of-house operations including scheduling, ordering, banking, recruitment, timesheets, and inventory.

- Remains knowledgeable and educates staff and customers on current product offerings including beans, drinks, food, and merchandise.

- Oversee all ordering including coffee, milk, pastries, inventory, etc.

- Monitor and analyze store performance and take action to improve results.

- Uphold and follow all health, food safety, and safety guidelines.

- Adheres to and ensures accountability around company policies, including but not limited to, cash handling, product standards, safety standards, cleanliness standards, facility maintenance and hospitality best practices.

- Regularly review financial results, identifying and driving changes needed to improve financial performance.

- Provides feedback to their team in a constructive manner. Coaches Assistant Store Manager and Shift Leads on feedback best practices and follow up. Implements progressive discipline guidelines when necessary.

- Responsible for payroll duties such as approving timecards, editing timecards, adjusting tip sheets, and coordinating with POPS when payroll responsibilities are complete.

- Partner with the Education Team to ensure proper and thoughtful trainings are scheduled for all employees.

- Maintains shift flow by delegating tasks, (cleaning, stocking, prepping), and ensuring the staff is focused on customer support and sales.

- Remains aware of staff scheduling needs while keeping staffing levels within budget. Works collaboratively with People Operations to interview and onboard new employees.

- Conducts monthly inventory as assigned.

- Respond to all customer and staff inquiries with patience, confidence, and professionalism.

Qualifications (Knowledge, Skills & Abilities)

- Excellent communication and coaching skills

- A demonstrated passion for coffee

- 2+ years of retail or hospitality experience, specialty coffee preferred

- 1+ years of retail management experience leading a team of 10+ people

- Sets the tone for the team by practicing and upholding a positive and solution-oriented attitude.

- An understanding of sales, profits and loss, and impact on overall store goals

Physical Demands & Work Environment

- Ability to work a flexible schedule to meet the needs of the business, including weekends and shift coverage

- Ability to lift and carry up to 50 pounds and stand for 8+ hours

- Ability to maneuver effectively around the cafe, office, and to/from other Sightglass locations for departmental meetings

Benefits

- Medical, dental, and vision coverage for all full-time employees - 80% contribution to base plan monthly premium.

- 401(k) plan.

- Paid time off.

- Free coffee at any Sightglass cafe and a weekly bag of beans.

- Discounts on food, merchandise, extra bags of beans, and more.

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Sightglass is an Equal Opportunity Employer. We deliver an ever-evolving and consistently excellent coffee experience. We approach coffee holistically, establishing relationships at every step. We stay true to our welcoming and resourceful culture.