About this role
Description
Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available.
The USRM Small Commercial WC Claims Manager is responsible for the overall development and performance of multiple operations with a scope of multiple geographic locations. This leader plays a critical role in advancing our small commercial vision, serving small business customers and driving exceptional outcomes for injured workers, policyholders, and the business. You'll lead a team of five people leaders with a growing book of business, and your ability to develop leaders, drive operational discipline, and deliver results will directly shape the future of this organization.
Ideal Experience Includes:
- 7+ years of Workers' Compensation claims expertise
- 3+ years of experience leading leaders preferred
Responsibilities:
- Owns the development and performance of the operation(s); applies functional operating principles to remove barriers to success.
- Drives operational excellence through disciplined execution of claims handling standards, quality expectations, and process improvements.
- Develops talent by coaching, creating growth opportunities, selecting top talent, and holding managers accountable for the development of their people.
- Champions a customer-centric approach that prioritizes the unique needs of small business owners and drives exceptional claims outcomes.
- Builds a highly effective and engaged culture where people do their best work and are accountable to each other.
- Utilizes data, frontline insight, and industry knowledge to evaluate processes, identify trends, and drive informed decisions.
- Monitors team and manager performance, identifies root cause problems, and inspires a culture of continuous improvement.
- Sets and aligns the operation(s) on key success factors and goals, ensuring alignment to broader claims functional goals.
- Functions as the operation(s) liaison with regulatory agencies and collaborates with internal and external stakeholders to resolve escalated complaints, problems, and coverage questions.
Qualifications
- Ability to lead and manage a claims operation within a geographic location and effectively communicate operational procedures.
- Advanced knowledge of principles and methods pertaining to the claims field.
- Advanced knowledge of claims management practices, company operations and policies. Advanced insurance related designations/CPCU preferred.
- Bachelor`s degree plus 7-10 years of relevant progressively more responsible work experience required, plus proven claims management experience.
Employees may apply for a new role after completing 12 months of employment in their current position.
Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.