Residential Service Technician

CPI Security is looking for a Residential Service Technician based in Greensboro, NC who will install our state-of-the-art home security solutions to residential and commercial customers. This individual will assess the customer’s need and sell additional products and services. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What You'll Do:

- Servicing residential security systems accurately and efficiently

- Meeting or exceeding performance goals on a consistent basis

- Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities

- Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.

- Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration

- Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner

- Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials

- Providing exceptional customer service at all times

- Consulting with management on any issues or concerns

- Cleaning up work area thoroughly

- Maintaining all company equipment, including truck, tools, inventory, etc.

- Maintaining a professional appearance and demeanor at all times

What We're Looking For:

- High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus

- Good sales skills, particularly with strong up-selling and closing abilities

- Mechanical aptitude

- Strong customer service skills

- Commitment to safety

- Ability to work effectively both on an individual basis and as part of a team

- Professional appearance and demeanor

- High energy, fun and positive attitude

- Schedule flexibility and the ability to work weekends

- Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus

- Alarm, cable installation, or telecom experience, a plus

What’s In It For You!

- $60,000 annual average earnings (hourly paid training and 100% uncapped commission)

- PLUS career mobility. This is more than a job!

- Off every other weekend!

- Company fuel card, company equipment provided (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!

- Comprehensive and on-going paid training when you start. WE INVEST IN YOU!

- Engaging and fun company culture that’s made up of diverse people.

- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.

- Great medical, dental, vision, short- & long-term disability and life insurance options.

- Company paid holidays, floating holiday and paid time off (PTO).

- 401(k) plan with competitive company match.

- Eligible for free monitored security system after 90 days

- Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.