Aircraft Appearance Duty Manager

Location:
Delta Air Lines Boston Logan Intl Airport

Pay Rate:
Salary - Salary Plan, 75,000.00 USD Annual

Work Shift:

Job Description

We’re looking for a friendly, compassionate, leader to join our aviation services team!

Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management

Responsibilities

- Take full responsibility for delivering effective aircraft appearance operations to our customers.
- Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
- Resolve customer service issues in a timely manner with tact and diplomacy.
- Proactively manage safety and security processes and procedures to comply with HHS operating standards. ● Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
- Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
- Recruit and hire new team members to meet service requirements.
- Understand contract requirements and customer expectations.
- Implement team member counseling and corrective action, including performance improvement plans, as needed.
- Monitor and/or conduct required training of team members.
- Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

- Interpersonal Skills: Ability to interact with individuals at all levels of the organization
- Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
- Decision Making: Ability to quickly make sound decisions and judgments
- Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
- Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
- Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

- 2 to 5 years of management experience
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
- Have a valid driver's license and a clear Motor Vehicle Report (MVR)
- Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
- Knowledge of applicable FAA and OSHA regulations
- Experience negotiating contracts
- Computer skills, including word processing, spreadsheets, email, and ordering platforms
- Must be willing to relocate for promotion opportunities

What We Offer

- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training

Important to Know

- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider.  We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions.  We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.