Durable Medical Equipment (DME) Specialist - Orthopedic Specialists of Petersburg

We believe your best is yet to come. At Bon Secours, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Durable Medical Equipment Specialist  – Orthopedic Specialists of Petersburg

Job summary

The Durable Medical Equipment (DME) Specialist   is responsib le for   the inspection, maintenance, repair, and technical servicing of durable medical equipment to   ensure safe, reliable, and compliant operation. This role supports the full equipment lifecycle by diagnosing issues, performing repairs, and   maintaining   equipment readiness for use across care settings. The Specialist   operates   as a technical resource within the DME program and is accountable for equipment performance, functionality, and regulatory compliance.

Essential functions

- Perform diagnostics, troubleshooting, repair, and maintenance of durable medical equipment   in accordance with   manufacturer specifications and internal standards.

- Inspect equipment for safety, functionality, and performance, ensuring readiness for patient use.

- Execute preventive maintenance activities, including testing, calibration, cleaning, and   refurbishment of   equipment.

- Identify   and resolve equipment malfunctions or performance issues, including   determining   when repair, replacement, or escalation is   required .

- Coordinate or   facilitate   vendor-supported repairs and servicing when specialized intervention is needed.

- Maintain   accurate   records of equipment service history, maintenance activities, and repair outcomes within tracking systems.

- Support the equipment lifecycle process, including evaluation, maintenance, and retirement of assets.

- Ensure compliance with all applicable regulatory, safety, and manufacturer requirements, including proper handling and servicing standards.

- Monitor equipment condition and   identify   trends or recurring issues to support continuous improvement in equipment reliability and performance.

- Collaborate with internal teams to support equipment availability and operational readiness, while   maintaining   clear boundaries from delivery, patient interaction, and workflow coordination responsibilities.

- Maintain tools, workspaces, and technical resources   required   to perform equipment servicing and repair activities.

- Participate in required training, certifications, and continuing education to   maintain   technical competency.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may   be required   to perform other   job-related   duties as required by their supervisor, subject to reasonable accommodation.

Education

- High School diploma or equivalent (required)

Experience

- ​​​​ Previous   experience with   durabl e medical equipment   (preferred)

Skills and abilities

Hard/Tech/Clinical Skills :

- Provide fitting, patient education on application, use, care, and expected outcome for products as   indicated   by the physician instructions and manufacturer recommendations.

- Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions.

- Ensure all necessary documentation and authorization   is   obtained as it relates to payer requirements.

- Track,   maintain , and order inventory for one or multiple locations.

- Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical   staff   and surgery personnel.

- Ensure compliance is   maintained   by documenting custom measurements, ABN’s, MAE’s and LMN’s as needed.

- Ability to work with a team of DMEPOS Coordinators and Billing Specialists.

- Posts   DME charges.

- Train employees on DME process and procedures

- Cleaning/stocking

- Ensure blood borne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.

- Ensure all safety regulations are adhered to.

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Soft/Interpersonal Skills:

- Operate within the concept of patient focused care

- Deliver caring   timely   service with positive body language

- Responds promptly to patient needs and requests

- Greet patients at every stage of the visit

- Responds promptly to Physician and team member requests and inquiries

- Participates as an active, positive member of the team

- Behavior and decision-making should be aligned with the ministry’s core values

- Excellent oral, active listening and written communication skills

- Strong customer service, interpersonal, and organizational skills

- Strong organizational skills with great attention to detail

- Ability to handle multiple priorities and tasks

- Willingness to learn technical product and clinical competency

Range:

Minimum: $18.11

Maximum: $27.17

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

- Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]