About this role
OBJECTIVE
The Subrogation Support Specialist is responsible for providing support services to our subrogation organization and assisting in subrogation work as needed.
PRIMARY JOB DUTIES
- Monitor client referrals through the claims system of record
- Create and assign files as directed to the Subrogation Specialists within the claims system of record
- Assist with sending mail and scanning incoming and outgoing documents
- Alert practitioners/back up who are out of the office on time sensitive mail
- Manage expense invoices with clients (direct pass through)
SECONDARY JOB DUTIES
- Assist in basic investigations to determine a claim’s subrogation potential
- Assist in gathering damages and send the initial demand letter to the adverse carrier
- Assist with following up on demands sent out by Subrogation Specialists with phone calls to the adverse carrier to expedite the settlement of the claim
- Maintain active diary to ensure all files are aggressively pursued
- Effectively communicate with clients throughout the claim process
- Proper and timely documentation of efforts made and next step actions in support of client results
- Respond to all inquiries from all parties
- Assist in training new hires
- Cultivate strong business relationships with external parties
- Must use established guidelines and techniques such as conflict resolution, timeliness, quality and effectiveness to respond to all inquires
- Assist in obtaining official reports – police, fire, expert report, crash reports
- Assist in determining adverse insurance coverage through Lexis Nexis, DMV check, etc.
- May monitor all installment payments on promissory notes or installment payment plans
- Provide documentation to local counsel as directed by the subrogation specialist
- Continuously seek opportunities for process improvement and propose ideas
- Foster effective communication and collaboration with clients and co-workers
- Assist in subrogation or SIF project work as required
- Act as backup to other members of the subrogation or SIF departments
- Maintain a high level of professionalism and confidentiality with all information entrusted with
OTHER JOB DUTIES
This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities
WORK HOURS
It is essential that this position adheres to the assigned work schedule. This can be either a full-time position or part-time position: Monday through Friday, typically between the hours of 9:00am to 5:00pm EST/EDT, subject to change with advanced notice. Schedules and hours required vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.
TRAVEL
No travel is expected for this position
WORK ENVIRONMENT
This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
EEO STATEMENT
Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.
Qualifications
COMPETENCIES
- Advanced knowledge of claims with advanced skills in handing auto, property and/or worker’s compensation claims
- Advanced verbal and written communication
- Understanding of legal terminology and documentation
- Proficient computer skills, especially MS Office
- Conflict resolution and negotiation skills
- Ability to professionally diffuse conflict
- Flexibility and adaptability
- Analytical and critical thinking skills
- Research skills
- Organization, multitasking, and time management skills
- Basic mathematical skills
- Excellent customer service and interpersonal skills
REQUIRED EDUCATION AND EXPERIENCE
High school Diploma/GED and 3-5 years’ experience in claims (property, casualty, auto, worker’s comp) related experience.
FLUENCY
This position requires fluency in the English language
ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS
None required for this position