Medical Case Manager - Ryan White

Benefits

- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Medical Case Manager - Ryan White (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we believe in the power of compassion and connection. As a Medical Case Manager under the Ryan White Program, you'll be pivotal in supporting and guiding our HIV+ patients through their healthcare journey. You'll provide vital psychosocial services and become a champion of patient advocacy, ensuring that clients have access to the resources they need to thrive.

- Work in a collaborative environment that values teamwork and personal growth.
- Enjoy a healthy work-life balance because we want you to bring your best self to work every day.
- Make a meaningful impact in the lives of our patients and the broader community.
- Join a passionate team dedicated to reducing health disparities.

Key Responsibilities

- Identify and screen HIV+ individuals referred by Legacy providers to assess social service needs.
- Provide information, referrals, and assistance for medical, psychosocial, and basic needs services to enhance patients' independence and health.
- Advocate proactively on behalf of clients to minimize service gaps and eliminate barriers.
- Support patients who have fallen out of care in reconnecting with medical services.
- Adhere to care standards including DSHS Texas HIV Management Standards.
- Complete Comprehensive Assessments and Individualized Care Plans with patients to tailor their support.
- Ensure proper documentation for program standards within the required time frames.
- Engage in continuous learning through trainings and community meetings.
- Monitor service efficacy with peers and supervisors through evaluations.
- Demonstrate respect and foster positive relationships with patients and team members.
- Work effectively within a team-based approach to healthcare, promoting timely access and cultural sensitivity.
- Travel between locations as needed, including between Houston and Beaumont.
- Perform additional duties as assigned, contributing to the broader mission of Legacy Community Health.

Minimum Qualifications

- High School diploma or equivalent required.
- One year of case management experience with people living with HIV and/or persons with a history of mental illness, homelessness, or chemical dependence is required.
- All licensed professionals must maintain their professional licenses as define by their respective Texas licensing/examining boards.
- A degree in health, human or education services is strongly preferred.
- Excellent communication skills and customer service skills.
- Requires a working knowledge of community resources and treatment issues related to HIV.
- Must be able to manage multiple deadlines and prioritize.
- Demonstrated competency with an EHRS system.
- Ability to multitask in a fast-paced environment.
- Above average organizational skills.
- Strong typing and computer skills.
- Must be able to travel between locations as needed, including the ability to travel between Houston and Beaumont.
- This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
- Bilingual (English/Spanish) is preferred.
- If the employee is bilingual, then they must have written and verbal fluency in English and Spanish.
- Experience working among the gay, lesbian, bisexual and transgender community is preferred.

## About Legacy Community Health
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.
At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.