About this role
American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Scottsdale Branch. This position is full-time (typically 8:00 am - 5:00 pm)
About the position:
As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.
- Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
- Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
- Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
- Regularly check product stock and inventory OE and IMI
- Remain current and knowledgeable about products and the Company portfolio.
- Recommend and promote related add-on items to customers. Advise customers on substitution or modification of related items and products application information.
- Provide accurate price points from Company computer database.
- Receive and fill telephone and PROKEEP orders effectively.
- Help provide customers solutions using technical knowledge and manufacturers/vendor connections or support teams.
- Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
- Prepare items for shipping, communicate accurate delivery information,
- Accept returns for credit and complete warranty paperwork as directed. **
- Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
- Maintain, organize, and stock shelves. Assist with maintaining inventory control.
- Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
- Assist customers with loading merchandise and other needs. Effectively work together with fellow CSRs to ensure continuity of customer service.
- Attend branch meetings, technical training sessions and general Company meetings as requested.
- Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis
- Available to work during Mandatory Inventory Weekend every November
- Other duties as assigned
Qualifications
- A minimum of 2 years in the HVAC industry, preferred
- 1 year customer service experience in fast paced environment
- Employee must pass a pre-employment drug screen.
- Commitment to excellent customer service
- Must be able to communicate well with others.
- Ability to multi-task in fast paced environment.
- Ability to prioritize tasks and demonstrate time management
- Demonstrated Excellence in verbal/written communication
- Strong computer knowledge including MS Office
- Basic typing skills.
- Ability to speak, read and write English
- Must have drivers license
- Basic math skills