About this role
ESSENTIAL JOB DUTIES
- Serves as a member of the Patient Care Team by providing direct patient care based upon nursing assessment and according to provider orders/protocol.
- Performs pre-visit planning and intake on patients with diverse problems and medical histories.
- Obtains electrocardiogram ( EKGs), vision and hearing tests, diabetic foot/monofilament tests, performs and charts POC tests.
- Performs Urine Drug Screen tests for MAT(medication assistant treatment program) patients
- Administers injections per care plan orders
- Manages log and storage of medications used for substance use disorder treatment program
- Documents & logs Maintenance of waived testing logs (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy,
- Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B) and other tests as needed.
- Charts and applies accurate charges for all procedures/tests.
- Supports the Medical Department by improving the quality of care delivery, reducing the cost per visit and improving the Care Resource patient experience.
- Assists with the management and maintenance of departments supplies/materials/equipment and logs as needed.
- Assists supervisor with daily oversight, purchase orders and inventory of supplies/materials as needed.
- Notifies supervisor when medical equipment needs repair or calibration.
- Assists with the training of support staff (i.e. Patient Care Assistant, Laboratory Assistants, Receptionist/Medical Clerk) to ensure high-quality, and safe care.
- Actively promotes patient-centered care by maintaining effective communication with patients about wait time, patient needs and expectations and patient feedback.
- Escorts patient to the different areas within the medical office (check-in/out, lab, exam room).
- Completes all tasks sent via EHR by the requested timeframe.
- Ensures compliance with health centers policies and procedures.
- Provides nursing triage for overflow, emergency, isolation, code medical and crisis intervention patients under the supervision of the RN if needed.
- Assists with covid vaccination clinic and outreach, adminstration of injections and immunizations.
- Participates in meetings, audits, site visits and supports other communication efforts with external contacts as required including Joint Commission and HRSA.
- Prepares rooms for clinical examination and patient procedures as directed.
- Ensures materials/supplies/equipment are fully stocked and available.
- Assists Medical Providers with procedures/testing and ensures proper documentation in medical record.
- Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines.
Quality Assurance/Compliance
- Ensures examination rooms are in compliance with Occupational Safety and Health Administration (https://www.osha.gov/) (OSHA) and Joint Commission (JC) standards.
- Ensures proper documentation/logging and disposal of medication into the hazardous/black box.
- Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use.
Safety/Cleanliness
- Ensures cleanliness of clinic area and examination rooms.
- Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager.
- Maintains agency guidelines relating to safety, outreach and confidentiality.
- Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
- Maintains and follows infection control standards and Universal Precautions as per policy and procedure.
- Provides feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager.
- Understands and appropriately acts upon assigned role in Emergency Code System.
- Understands and performs assigned role in Agency Continuity of Operations Plan (COOP).
Culture of Service: 3 Cs
Compassion
- Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
- Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions
Competency
- Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
- Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
- Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided
Other
- Participates in training sessions and other meetings as required by the agency and/or funding sources.
- Participates in agency developmental activities as requested.
- Other duties as assigned.