About this role
Summary Statement
Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.We are committed to improving the lives of our patients and to day, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.
We are currently looking for an on-site Patient Care Coordinator (PCC) at our Clinton Township, MI clinic. Ou r PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.
Duties & Responsibilities
- Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
- Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
Qualifications
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Office administrative management experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
- Insurance verification experience.
- Customer service experience.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Generous Paid Time Off
- 7 Company holidays
- Floating holidays
- DailyPay
- 100% company-paid short & long-term disability
- 401k match up to 3.5%