Field Service Engineer

Field Service Engineer

Job Summary:

We are seeking a skilled and customer-focused Field Service Engineer to install, maintain, troubleshoot, and repair technical equipment and systems at client sites. You will serve as the face of the company during on-site visits, ensuring high levels of customer satisfaction through professional and timely service.

Key Responsibilities:

- Install, commission, and configure equipment at customer sites.

- Provide technical support for gas delivery systems, mass flow controllers, and pressure controllers used in semiconductor manufacturing. Address customer inquiries, troubleshoot issues, and offer solutions to ensure optimal system performance.

- Perform routine preventive maintenance and calibration of systems.

- Diagnose, troubleshoot, and repair equipment failures or malfunctions.

- Provide technical support and training to end-users and operators.

- Document service calls, including detailed reports and recommendations.

- Maintain strong client relationships and act as a trusted technical advisor.

- Collaborate with engineering and product teams to improve equipment reliability and performance.

- Ensure compliance with safety and regulatory requirements.

- Travel to customer locations, sometimes at short notice.

Qualifications:

- Bachelor’s or Associate Degree in Engineering, Electronics, Mechatronics, or a related technical field.

- Proven experience as a equipment service technician or engineer.

- 2-5 years of experience in a technical role related to gas delivery systems, mass flow controllers, and/or pressure controllers.

- Strong knowledge of electrical, mechanical, and/or software systems

- Excellent troubleshooting and diagnostic skills.

- Strong interpersonal and communication skills.

- Ability to work independently and manage time effectively.

- Willingness to travel frequently and work flexible hours.

- Valid driver’s license and clean driving record.