About this role
Newport Beach Country Club is seeking a friendly, professional, and highly organized Front Desk Attendant to serve as a welcoming presence for our Members and guests. This role is ideal for someone who enjoys creating exceptional experiences, building relationships, and ensuring every interaction reflects the Club's commitment to outstanding hospitality.
As the first point of contact for many Member interactions, the Club Concierge will assist with daily front desk operations, answer questions, coordinate requests, and provide administrative support while delivering a warm and personalized experience.
Essential Responsibilities
- Welcome Members and guests in a professional, friendly, and engaging manner
- Answer and direct incoming phone calls
- Assist Members with reservations, inquiries, and general Club information
- Manage incoming and outgoing correspondence and communications
- Support Member events and Club activities through administrative coordination
- Maintain accurate Member records and assist with database updates
- Handle front desk transactions and basic administrative tasks
- Coordinate with various departments to ensure seamless Member service
- Create and update Club communications, digital signage, etc.
- Assist with special projects and Member engagement initiatives
- Ensure the reception and lobby areas remain organized, welcoming, and professional
Qualifications
- Previous experience in hospitality, concierge, front desk, hotel, private club, or customer service environments preferred
- Exceptional interpersonal and communication skills
- Strong attention to detail and organizational abilities
- Ability to maintain professionalism and confidentiality
- Comfortable multitasking in a fast-paced environment
- Proficient with Microsoft Office applications
- Experience with Canva strongly preferred
- Experience with member management or reservation systems is a plus
What We're Looking For
The ideal candidate is someone who:
- Naturally enjoys helping people
- Creates positive first impressions
- Takes ownership and follows through on commitments
- Communicates professionally and confidently
- Demonstrates a genuine passion for hospitality
- Thrives in a team-oriented environment
Physical Requirements
- Ability to sit, stand, and walk throughout the workday
- Ability to move throughout the Club to assist Members and coordinate with departments
- Ability to lift and carry up to 20 pounds occasionally
- Ability to operate standard office equipment
Why Newport Beach Country Club?
At Newport Beach Country Club, we are guided by our commitment to:
- Members First
- Make Improvements
- Model Operations
We offer a positive team culture, opportunities for growth, and the chance to work in one of Southern California's premier private club environments while making a meaningful impact on the Member experience every day.
If these ideas excite you, we would be honor in receiving your application.
Cover letters and resumes are great! We also love seeing passions and individuality - Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for hospitality and the work you want to do! Videos are not required, but if you create it, we’ll watch it.
You can find out more about our Team Members by watching our video: https://youtu.be/NuqoQcpq9aE
Qualifications
Golf Privileges
Golf Shop Discounts
Health, Dental and Vision Insurance
Life Insurance
Free Meal
401k Retirement Plan
Vacation and Holiday Pay
Hotel Discounts
Newport Beach Country Club is an equal opportunity and e-Verify employer.