About this role
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).
Job Responsibilities
Overseas Support
- Act as the primary English-speaking technical contact for overseas clients, resolving PCBA debugging, repair, and usage issues via email, video calls, or on-site visits (up to 30% travel).
- Gather feedback on PCBA performance and support services, sharing insights with teams to optimize products and services.
PCBA Debugging & Repair
- Independently debug and repair faulty PCBA products using professional tools, ensuring compliance with international quality standards.
- Document debugging and repair processes to build a shared knowledge base for the team, even with digitalization/AI solutions.
- Proficient with CMW500, Spectrum Analyzer, PowerSensor, IQView equipment to detect the root case. 熟练使用CMW500&频谱仪&Powersensor&IQV7iew等设备定位缺陷根因；
- Provides repair/defect feedback to Mfg and engineering as well as recommendations for product improvements where possible
Capability Enhancement
- Develop simplified training materials for PCBA debugging and repair tailored to overseas scenarios.
- Lead monthly team skill-sharing sessions to elevate the team's overall PCBA technical proficiency.
- Track team capability improvements and propose targeted optimization plans.
- Establish product manufacturability Repair CheckList to make sure project optimally design.建立产品可制造性维修基线，确保新品最优化设计；
Cross-Department Collaboration
- Partner with R&D and production teams to address PCBA design or manufacturing issues.
- Support overseas sales efforts with technical expertise for product demos and consultations.
Job Requirements
Professional Skills
- Bachelor’s degree in Electronic Engineering or related field, with solid PCBA design and manufacturing knowledge.
- Proficient in PCBA debugging and repair, skilled in using testing tools like oscilloscopes and multimeters.
- Fluent in English (written & verbal), able to communicate technical details clearly with overseas stakeholders.
- Independently baseband&RF circuit modules knowledge for phones/tablets.扎实的手机/平板基带&RF电路基础知识
Work Experience
- 3+ years in PCBA technical support, debugging, or repair; 1+ year of overseas client support experience in manufacturing environment, including high volume manufacturing/repair experience.
- Track record of improving team technical capabilities is a plus.
Soft Skills
- Strong problem-solving and cross-cultural communication skills.
- Ability to work under pressure and adapt to frequent overseas travel.
- Passion for continuous learning to keep up with PCBA technology trends.
- Strong demonstrated ability to write, speak and present information effectively and persuasively across communication settings.
- Demonstrated experience in re-engineering efforts and statistical analysis such as Six Sigma.
- Demonstrated experience in ISO 9000 and quality reporting
- Self sufficient PC skills: Excel, Word, Power Point, Visio, Outlook, etc.