Rooms Controller

Marriott Vacations WorldwideOn-siteFull-timeListed 1 month ago

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About this role

Hourly Rate: $26.75

Targeted Application Deadline: 09/17/2026

At Marriott Vacations Worldwide (MVW) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Hourly Wage: $26.75

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

Where great benefits lead to a life fulfilled .

- Competitive Pay

- Medical/Dental/Vision/401K opportunities

- Travel discounts

- Credit Union Membership

- Tuition Reimbursement

- Professional Counseling & Family Support

- Growth and Development Opportunities
- *Benefit Eligibility will vary by position

Site Specific Perk:

- Free onsite parking at base of ski resort area
- Free Golf
- Discounted meals, complimentary soft drinks
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Company branded winter coat and work shoe stipend provided
- Seasonal Retention Bonus
- Ski pass benefits/financing
- Discounts on local food, fitness, recreation

As a Rooms Controller, a typical day will include:

- Assigns a room according to guest requests and preferences whenever possible.

- Reviews/Tracks/Accommodates requests for room/check-out changes when possible.

- Performs duplicate reservation checks; block rooms.

- Confirms reservations and cancellations.

- Communicates to appropriate staff that there are guests who are waiting for an available room.

- Organizes and coordinates check-in/pre-registration procedures for arriving groups.

- Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

- Welcome and greet guests and anticipate and address their needs.

- Interact with colleagues and guests professionally and promptly.

- Contribute to team goals.

- Always follow company policies and safety procedures.

To Become a Rooms Controller at MVW:

- Available to work various shifts, holidays, and both weekend days.

- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

- Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance .

- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

We are committed to providing associates with benefits including:

- Medical/Dental/Vision Insurance (HSA & FSA available)
- Paid Time Off
- Paid Sick Leave per Colorado law
- Paid Holidays/Paid Floating Personal Days
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Group Life/Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program
- Travel Discounts, including a family and friends’ rate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.