Quality Control Technician

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.   Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.   At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN   PURPOSE

R eporting to the   H e a d of   T echnical   Ope rations ,   SEA   this role   is responsible for   upholding the highest technical quality standards in watch repairs, directly contributing to the excellence of sales and after-sales services .

KEY RESPONSIBILITIES

1. Technical Quality Control & Assurance

- Conduct comprehensive technical quality control inspections on all watch repairs, ensuring strict adherence to   established   procedures and brand specifications.

- Document and escalate quality control failures to the   H e a d of Tec hnical   Operatio ns   for   appropriate resolution   and further processing.

- Maintain   accurate   and comprehensive records of all quality control failures.

- Proactively   identify   and report technical issues, contributing to continuous improvement initiatives and providing constructive feedback to management.

2. Operational Compliance & Workstation Management

- Adhere strictly to service   centre   policies   regarding   authorized repairs, ensuring no unauthorized watches or non-watch products are serviced.

- Ensure the proper disposal or storage of used spare parts,   maintaining   a clean, organized, and safe workstation.

- Maintain all equipment in   optimal   working condition to   facilitate   effective daily operations.

3. Inventory Support

- Assist   with periodic stock counts and inventory management as   required .

REQUIREMENT

- Good   visual acuity   and   meticulous attention to detail .

- No   formal   prio r   experience   in   a co mpa rable   role   is   mandatory   as training will be provided,   but   prior experience in quality control or the watch industry is highly   advantageous .

- Proven ability to work autonomously and   demonstrate   self-motivation, coupled with strong interpersonal skills and a collaborative team-player mindset.

- Proficiency   in standard computer applications (e.g., MS Office Suite, internet browsers, email); familiarity with SAP is a plus.

- Strong coll aboration   r equired   with bot h T e c hnica l and A dmin   te ams   as   well   str ong funct ional l ine of report ing with   li ne manager .

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