About this role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Purpose
Entry level position in Food & Beverage Service
Special Requirements
- Has 1 - 2 years of relevant experience in 5 star hotels/resorts or reputable stand alone restaurants
- Possesses excellent English, math and psychometric abilities
- Possesses aptitude and upward mobility.
- Technical education in Hospitality Management is preferred
- Basic wine knowledge preferred
Major Responsibilities
General
Executes all tasks assigned by his/her superiors
Demonstrates a high degree of standards awareness ; promotes teamwork and acts as role model
Attends all scheduled training sessions
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Departmental
Prepares mise - en -place; sets up and clears tables in the work area. Maintains high standards of hygiene and orderliness
Provides genuine hospitality and recognition, acts as host/ hostess in the work area. Promotes hotel services and products
Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner
Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel
Anticipates guest needs, offers suggestions and ascertains satisfaction
Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
Specific Responsibilities and Tasks
General
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned
Departmental
Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
Requisitions supplies according to established procedures
Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
Reports to
Department Head
Appropriate Manual/Policy & Procedure
Four Seasons Service Culture Standards
Four Seasons Core Standards
General
Front & Lobby Areas
Problem Resolution
Heart of the house / Employee dining
Heart of the house / Staff locker rooms
Departmental
Room Service
Private Bar
Guest Room Amenities
Bar & Lounge
Restaurant Service
Pool & Beach Staffed
Pool & Beach Food & Beverage
The Kids Experience
Compliance Policies
Confidential, Privacy and Proprietary Data Statement
Our Policy Against Harassment
Electronic Systems Policy