Technical Program Manager

Accountabilities:

- Own complex technical programs across VoIP, UCaaS, CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from initial planning through production.

- Translate product, customer, and engineering objectives into structured plans with clear milestones, owners, dependencies, timelines, and measurable outcomes.

- Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other business and technical teams.

- Develop sufficient technical understanding of the systems being managed to collaborate effectively with engineers, challenge assumptions, identify gaps, and drive technical issues toward resolution.

- Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability or performance initiatives.

- Identify technical and organizational dependencies, risks, bottlenecks, and competing priorities early, then drive mitigation, resolution, or escalation.

- Maintain rigorous execution tracking and ensure program commitments have clear ownership and are driven through completion.

- Communicate program status, risks, tradeoffs, blockers, and recommendations clearly to engineering leaders, executives, and other stakeholders.

- Use engineering and operational metrics to improve delivery predictability, quality, reliability, and overall execution efficiency.

- Continuously improve program-management processes, workflows, and operating practices.

- Leverage automation and AI-assisted tools to reduce manual coordination and increase organizational efficiency.

- Operate effectively across globally distributed engineering teams while influencing stakeholders and driving outcomes without direct reporting authority.

Requirements:

- 8+ years of experience in technical program management, engineering program management, software or product development, or another closely related technical discipline.

- Demonstrated success independently leading technically complex, cross-functional programs involving multiple engineering teams.

- Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations.

- Ability and willingness to learn unfamiliar technologies deeply enough to understand architecture, dependencies, failure modes, and engineering tradeoffs.

- Experience managing software releases, infrastructure migrations, integrations, production deployments, technical dependencies, risks, and competing priorities.

- Strong organizational and prioritization skills, with the ability to establish structure, accountability, and execution discipline in ambiguous environments.

- Excellent written and verbal communication skills, including the ability to communicate effectively with both technical teams and senior leadership.

- Experience with Jira, Confluence, dashboards, reporting tools, and modern AI-assisted productivity tools.

- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical technical experience.

- Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, carrier integrations, or related technologies is highly valued.

- Previous experience in software engineering, systems engineering, QA automation, DevOps/SRE, solution architecture, or another hands-on technical discipline is a plus.

- PMP, PgMP, Scrum, SAFe, or a similar project/program management certification is a plus.

- Strong ownership mindset, technical curiosity, problem-solving ability, and a proven track record of delivering complex programs successfully.

- Ability to work effectively with globally distributed teams and manage priorities across multiple functions and time zones.

Benefits:

- Comprehensive medical, dental, and vision insurance for employees and eligible dependents.

- Choice of HMO, PPO, or PPO with HDHP/HSA options, with employer contributions toward eligible HSA plans.

- Employer-paid basic life and AD&D insurance.

- Employer-paid short-term and long-term disability coverage.

- Flexible Spending Accounts for healthcare and dependent care.

- Commuter benefits.

- Voluntary accident, critical illness, hospital indemnity, and legal coverage.

- 401(k) plan with employer matching and Roth options.

- Employee Stock Purchase Plan (ESPP).

- Paid time off, sick time, and company holidays.

- Employee Assistance Program.

- Life-balance benefits, including travel assistance services and identity theft protection.

- Additional employee benefits, including discount programs, credit union access, Medicare assistance, and other offerings.

- Remote work within the United States.

- Opportunity to lead technically complex programs across cloud communications, infrastructure, software, and operational platforms.

- Collaboration with globally distributed engineering and cross-functional teams.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
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