Service Advisor/Servicerådgivare

About the Role

We are looking for an experienced and customer-focused Service Advisor to join an established automotive dealership in Täby, Stockholm .

The dealership is an authorized dealer for BYD , operating within the rapidly growing electric vehicle market.

As a Service Advisor, you will be the key link between customers and the workshop, ensuring a smooth, professional, and customer-focused experience throughout the service and repair process.

You will work closely with customers, technicians, and the wider after-sales team to coordinate vehicle servicing, repairs, warranty matters, and vehicle handovers.

Key Responsibilities

Customer Service

- Welcome customers and provide a professional and positive service experience.
- Understand customer concerns and identify their vehicle service and repair requirements.
- Receive vehicles and accurately document customer concerns and requested work.
- Explain recommended maintenance, repairs, costs, and estimated completion times.
- Keep customers informed about the progress of their vehicle.
- Handle customer questions and concerns professionally and efficiently.
- Ensure a smooth vehicle handover and collection process.

Workshop Coordination

- Schedule and coordinate service and repair appointments.
- Create and manage repair orders accurately.
- Coordinate daily activities with technicians and the workshop team.
- Monitor repair progress and provide timely updates to customers.
- Identify additional work required during inspections and obtain customer approval where necessary.
- Coordinate with technicians and parts teams to ensure vehicles are completed within agreed timelines.

After-Sales Administration

- Prepare service estimates and communicate costs clearly to customers.
- Maintain accurate customer and vehicle records.
- Document completed work, parts used, and customer approvals.
- Support warranty and service-related cases.
- Coordinate with internal teams regarding parts, repairs, and vehicle delivery.
- Support invoicing and final vehicle handover.
- Contribute to customer satisfaction and after-sales performance.

Requirements

- Previous experience as a Service Advisor, Service Receptionist, Workshop Coordinator, Automotive Customer Advisor , or in a similar automotive after-sales role.
- Experience from an automotive dealership, workshop, service centre, or after-sales environment.
- Good understanding of vehicle servicing, maintenance, and workshop processes.
- Strong customer service and communication skills.
- Ability to explain technical information clearly to customers.
- Strong organisational and coordination skills.
- Ability to manage multiple customer cases and priorities effectively.
- Good administrative and IT skills.
- Fluent Swedish and good English , both written and spoken.
- Valid Swedish/EU driving licence is preferred.

Advantageous Experience

- Experience working with electric vehicles (EVs) .
- Knowledge of warranty and claims processes.
- Experience with workshop management systems or automotive CRM systems.
- Basic understanding of EV service and maintenance.

Who You Are

You are a customer-focused and organised professional who enjoys working in a fast-paced automotive environment. You are comfortable communicating with both customers and technicians and take ownership of each customer case from vehicle reception through to handover.

You are:

- Service-minded and professional
- Communicative and approachable
- Organised and detail-oriented
- Solution-oriented
- Comfortable managing multiple priorities
- A strong team player
- Interested in the automotive and electric vehicle industry

What We Offer

- The opportunity to work with BYD and Denza vehicles.
- A role within the growing electric vehicle market.
- A dynamic and international working environment.
- Opportunities to develop your automotive and after-sales expertise.
- Exposure to modern EV technologies and service processes.
- Competitive salary and benefits based on experience.