About this role
## Overview
The Procurement Analyst provides timely, accurate, and customer-focused purchasing support while partnering with Procurement, Finance, Accounts Payable, Legal, IT, and business teams. The role manages end-to-end procurement activities in Coupa, including requisitions, purchase orders, supplier onboarding, receipts, invoices, contracts, and discrepancy resolution. It also uses spend analysis, dashboards, AI-enabled tools, and automation to identify savings opportunities, improve supplier performance, strengthen compliance, and enhance procurement efficiency and stakeholder satisfaction.
Responsibilities
Internal Stakeholder Delight
- Be a trusted partner to internal stakeholders, deliver timely, accurate, customer-centric purchasing support.
- Provide clear analysis, recommendations, dashboards and progress updates tailored to stakeholders.
- Proactively collaborate with Procurement, Finance, AP, Legal, IT and business teams to remove blockers.
- Improve customer satisfaction, purchasing adoption and business outcomes.
- Support informed supplier-selection decisions through clear RFQ/RFP evaluations and award recommendations.
Supplier Enrichment
- Coordinate supplier onboarding, due diligence, qualification and performance reviews.
- Strengthen supplier relationships through proactive communication on requirements, priorities, changes and timelines.
- Monitor supplier service levels, contract performance and corrective actions.
- Improve supplier data quality, documentation, compliance and audit readiness.
- Evaluate suppliers using total cost of ownership, quality, service, risk and lifecycle impact—not price alone.
Operational Efficiency
- Manage requisitions, purchase orders, receipts, approvals, invoices, contracts and supplier records in Coupa.
- Identify savings, process improvements, demand efficiencies and commercial value opportunities through spend and performance analysis.
- Resolve receipt, pricing, tax and invoicing discrepancies.
- Improve compliance, controls, cycle time, purchasing accuracy and record integrity.
- Track procurement benefits from issue identification through implementation and results measurement.
- Maintain policy adherence, confidentiality, ethics and audit readiness.
AI / Technology Advancement
- Apply AI-enabled tools and analytical techniques to improve spend visibility and identify patterns.
- Use data-driven insights to recommend practical procurement actions.
- Develop metrics-driven dashboards covering spend, savings, cycle time, compliance, supplier performance and customer satisfaction.
- Contribute to automation initiatives, procurement technology improvements and process simplification.
- Leverage Coupa effectively to improve transaction accuracy, data quality and end-to-end procurement execution
Qualifications
Knowledge/Skill Requirements
- Customer-centric mindset with a track record of responsive, solution-oriented service.
- Strong analytical and research skills with the ability to translate data into business recommendations.
- Experience using AI tools or automation to improve analysis, productivity, decision support or process quality.
- Hands-on experience with Coupa or a comparable e-procurement / ERP platform; Coupa experience strongly preferred.
- Ability to manage multiple priorities, meet deadlines and maintain high attention to detail in a fast-paced environment.
- Ability to work independently while collaborating effectively with cross-functional and distributed teams.
- Commitment to metrics-driven performance, continuous improvement, value creation and TCO optimization.
Skills and Abilities
- Excellent written, verbal and stakeholder communication skills in English.
- Strong customer service, influencing and relationship-management skills.
- Ability to communicate complex analysis clearly and make practical, evidence-based recommendations.
- Proficiency with Microsoft Excel and other Microsoft Office tools; experience creating reports or dashboards is preferred.
- Experience with Coupa e-Procurement, including requisitions, purchase orders, supplier data or contract workflows.
- Must be a graduate, with university degree in Supply Chain, Procurement, Finance, Business or a related discipline preferred.
- 6+ years of experience in procurement, purchasing, sourcing or supplier operations using business systems.
- Prior experience with supplier qualification, competitive bidding, contract administration or spend analysis preferred.
- Comfort using AI-enabled productivity and analytics tools with appropriate judgment, validation and data confidentiality.
- Strong organization, prioritization, problem-solving and follow-through.
- Ability to build collaborative relationships with business customers, suppliers and internal partners.
- Sound judgment, discretion, ethics and commitment to finance & procurement controls.