About this role

Receiving Specialist

Since 1978, Big Tool Box has been the family-owned hardware haven where all the expertise is under one roof, putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.

Job Summary

- Serve as a key player in the Receiving and Warehouse team by accurately receiving product, operating forklifts, cleaning and staging freight, maintaining backroom organization, processing BOPUIS (Buy Online Pick-Up In Store) orders, executing the Sort & Segregate program, and completing all receiving paperwork and physical receiving tasks.

- Ensure every pallet is unloaded, counted, sorted, and put away perfectly so the sales floor never runs out and online customers get exactly what they ordered.

- Full-time early-morning role with forklift certification, RF scanner, and heavy emphasis on speed, accuracy, and cleanliness.

Key Responsibilities

- Physical Receiving & Forklift Work

Unload trucks (Ace warehouse, UPS, FedEx, LTL, vendor-direct) using sit-down propane forklift, pallet jack, or by hand.

- Physically count every piece on high-value and random pallets; verify against BOL and ASN.

- Operate forklift to move, stack 3–4 high, and down-stack pallets safely; perform daily safety checks and battery swaps.

- Receiving Product & Paperwork

Scan and receive product: piece-by-piece or pallet scan, note shorts/damages, take photos, quarantine issues.

- Complete receiving paperwork: sign BOLs only after 100% verification, file packing slips, log temperature-controlled items.

- Flag OS&D immediately and stage for supervisor audit.

- Staging & Backroom Organization

Stage freight by department in clearly marked zones; condense partial pallets and eliminate clutter daily.

- Maintain 5S backroom standards: swept floors, labeled locations, no loose cardboard, everything in its velocity slot.

- Pull and stage BOPUIS orders within 15 minutes of notification; double-check SKU, quantity, and condition.

- BOPUIS (Buy Online Pick-Up In Store)

Locate, pick, and stage BOPUIS holds accurately; label with customer name paperwork

- Return expired or cancelled BOPUIS items to stock.

- Keep BOPUIS area secure, organized, and audit-ready.

- Sort & Segregate Program

Separate salvage, recyclable, hazardous waste, e-waste, and return-to-vendor items from regular freight.

- Correctly stage damaged/defective merchandise, cardboard, shrink wrap, and batteries in designated bins.

- Cleaning & Safety

Sweep dock and aisles after every truck; break down boxes, remove shrink wrap, keep dock doors clear.

- Clean up spills (oil, potting soil, paint) immediately with spill kits.

- Wear PPE (steel toes, gloves, high-vis); spot forklift operators and follow all dock safety rules.

Required Qualifications and Skills

- Education

High school diploma or GED equivalent preferred.

- Experience

1+ years warehouse/receiving experience; forklift and RF scanner experience strongly preferred.

- Skills & Abilities

Accuracy fanatic—counts every piece like its cash and never signs a BOL unless its perfect.

- Proficient with Ace Vision receiving, RF scanners, BOPUIS module, and basic paperwork.

- Safe, confident forklift operator (sit-down propane, reach truck experience a plus).

- Strong organizer who keeps the backroom looking like a showroom.

- Physical Requirements

Lift/carry up to 50 lbs repeatedly (cases of paint, 80-lb bags of concrete, grills).

- Stand/walk full shift on concrete; bend, twist, reach overhead; operate forklift 4–6 hours daily.

- Early-morning availability and occasional weekends.

- 18 years of age or older

- Other

Current or ability to earn forklift certification within 30 days.

- Team player who thrives in a fast, physical environment and takes pride in no shorts, no mess.

- Commitment to sustainability through perfect Sort & Segregate execution.

Qualifications