About this role
Location: Espoo, Finland (Keilaranta 17) — mainly on-site
Position: Full-time, fixed-term (6 months), paid traineeship
Starting: Immediately upon finding a suitable candidate
Application Deadline: 25 September 2026
www.telko.com
We are looking for a customer service minded IT Infrastructure Trainee to start building a career with us.
As an IT Infrastructure Trainee, you will support our daily IT operations and work with first- and second-line support tasks in our Infrastructure & End User Services team. You will join a small IT team serving Telko companies across multiple countries. You will focus on end-user support and hands-on infrastructure work, while developing your skills in modern cloud and identity technologies.
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Why Telko?
Telko is more than a distributor, we are a sustainable growth partner for various industries. We combine strong technical expertise, sustainability-driven thinking, and customer-centric solutions to help businesses succeed. With operations in 18 countries and a broad portfolio in plastics, chemicals, and lubricants, we are a trusted link between leading global principals and local industries.
We operate with the agility of a mid-sized company and the stability of a long-established corporation. At Telko, you’ll join an open, international, solution-oriented culture that encourages initiative and growth.
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Your Key Responsibilities
• End-user support and service request handling, taking personal responsibility for the tickets assigned to you.
• Workstation and mobile device lifecycle management.
• User onboarding and offboarding.
• Microsoft 365, Teams and collaboration tool support.
• Active Directory and Entra ID administration.
• IT asset management and inventory maintenance.
• Monitoring and follow-up of operational alerts.
• Meeting room and office technology support.
• Documentation and knowledge base maintenance.
• Participation in infrastructure-related operational tasks, with support from the team.
• Building and maintaining simple AI automations and agents that streamline the tasks above — for example ticket triage, onboarding and offboarding steps, reporting and documentation.
The role combines End User Services and Infrastructure Operations, providing broad exposure to enterprise IT environments.
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What We’re Looking For
• A relevant educational background in Information Technology or a related field. You may be a student in the final stages of your studies or a recent graduate.
• Previous work experience is not required — we are looking for interest, attitude and a willingness to learn.
• A genuine interest in IT infrastructure and support services.
• Basic knowledge of Microsoft Windows and Microsoft 365.
• An understanding of networking basics — IP addressing, DNS, DHCP and VPN — and the ability to use that understanding when troubleshooting.
• A proactive, service-minded attitude and willingness to take ownership of your tasks and see them through.
• Experience in building AI automation or AI agents — or a genuine willingness to learn how to apply them to the responsibility areas above. We do not expect you to be an expert; curiosity and the drive to automate repetitive work matter more.
• Fluency in Finnish and English (corporate language is English).
The following are considered an advantage: Active Directory, Microsoft Entra ID, Intune, Azure, PowerShell, IT service management tools, AI automation and agent platforms (e.g. Microsoft Copilot Studio, Power Automate, Claude, n8n or similar), and hands-on experience with network equipment, firewalls or Wi-Fi troubleshooting.
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What We Offer
• A paid six-month traineeship in a dynamic, growing international company.
• Hands-on experience with enterprise infrastructure technologies, cloud services, identity management and IT operations.
• Onboarding, support and mentoring from experienced IT professionals.
• The chance to learn and apply AI automation and agent tools in a real enterprise IT environment.
• A positive work environment where initiative is encouraged.
• A great atmosphere in a highly engaged team.
• Valuable work experience and a strong foundation for a future career in IT infrastructure.
• Possibility of continuing in the team after the traineeship.
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Interested? Submit your application and CV by 25 September 2026 Applications will be reviewed continuously, so please send yours early!