Reinsurance and Claims Specialist

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# Primary Details
Time Type: Full time

Worker Type: Employee

Working as part of the Reinsurance Technical Services Team, the Reinsurance Claims Specialist is a multi-skilled role encompassing all aspects of Technical Reinsurance Claims, with subject matter expertise in one or more specific areas. The purpose of the role is to examine, evaluate and process in an accurate and timely manner, and as per the obligations contracted by the company within the reinsurance contract, all agreed premium/agreed claims as well as account statements in accordance with the policy terms and conditions. The team has responsibility for accounts with a high premium value spanning a varied and wide geographic area, and responsibility of the role of the Reinsurance Claims Specialist spans the entire cycle of Treaty Reinsurance contracts.

The opportunity

Working as part of the QBE Re Global Claims Team, you will handle a variety of contracts emanating from around the world. This an excellent opportunity to develop in a role that provides exposure to a diverse range of reinsurance claims, in a number of jurisdictions. You will be encouraged to build a worldwide network and interact with both internal and external stakeholders. If this sounds like the right opportunity for you, we would love to hear from you.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

- Investigate and resolve Claims promptly and effectively, to provide excellent Claims handling service with minimal leakage
- Reserve promptly and accurately to ensure that QBE’s liability is clear at all times
- Ensure that base premiums have been received and, where appropriate, reinstatement premiums have been calculated correctly, before making Claim payments
- Ensure accurate and timely update of the company’s systems as and when required
- Ensure that Claims settlements and advices are responded to within agreed timeframes to maintain excellent customer service
- Identify and investigate any coverage issues
- Maintain efficient handling of your own caseload to ensure the prompt, timely and effective handling of Claims
- Provide an excellent service to internal and external customers
- Produce regular statistical and analytical reinsurance information to key stakeholders to enable effective monitoring of their portfolios.

About you

- Claims experience preferably within Reinsurance
- Proven stakeholder management and customer service focus
- Experience producing or interpreting claims data, reports, and portfolio insights
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Working knowledge of London Market and ECF/Writeback preferred

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

As well as the benefits below we also offer an extensive choice of other options to suit you!

- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Winner: Commercial Lines Insurer of the Year,
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

To learn more about our achievements, click  here

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:
Analytical Thinking, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Service, Customer Value Management, Decision Making, Financial Management, Intentional collaboration, Managing performance, Process Refinement, Reinsurance, Risk Management, Stakeholder Management, Strategic Thinking

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.