Medical Office Manager

Essential Duties and Responsibilities
•  Provide direct supervision and day-to-day leadership to practice staff, including Medical Assistants and Patient Specialists. 
•  Ensure adequate staffing and coordinate coverage for employee absences, including sick and vacation time. 
•  Function effectively in both clinical and administrative support capacities as needed to support practice operations. 
•  Partner with leadership to identify operational challenges and opportunities and develop practical solutions to improve practice performance. 
•  Monitor provider schedules to ensure appropriate utilization and achievement of established benchmarks; communicate concerns or barriers to leadership. 
•  Evaluate staffing needs based on practice productivity, patient volume, and operational requirements, and make recommendations regarding appropriate staffing levels. 
•  Ensure adequate provider and staff coverage to support patient needs and continuity of operations. 
•  Participate in the recruitment, interviewing, hiring, onboarding, and orientation of new practice staff. 
•  Ensure employee performance evaluations are completed in a timely manner, establish appropriate performance goals for supervised staff, and make recommendations regarding compensation adjustments when appropriate. 
•  Oversee biweekly employee timesheets and monitor timekeeping activities for accuracy and compliance. 
•  In collaboration with the Medical Director and executive leadership, identify provider-related operational concerns and assist with resolution, communication, and follow-up. 
•  Collaborate with the Quality Manager and other appropriate team members on UDS, PCMH, ACO, Maine Health Home, and other quality initiatives. 
•  Participate in meetings and initiatives related to quality improvement, operational efficiency, and patient care. 
•  Evaluate workflows, systems, and processes to identify opportunities for greater efficiency, effectiveness, and continuous improvement. 
•  Support the development and implementation of policies and procedures related to practice operations and patient service.

Competencies
•  Highly organized, proactive, detail-oriented, and goal-driven. 
•  Strong leadership, supervisory, and interpersonal skills. 
•  Ability to identify problems, analyze information, and develop practical solutions. 
•  Ability to prioritize multiple responsibilities and work independently and efficiently. 
•  Strong written and verbal communication skills. 
•  Ability to work with and interpret large data sets with appropriate clinical guidance. 
•  Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel. 
•  Strong commitment to teamwork and collaboration within a multidisciplinary healthcare environment. 
•  Excellent professional and telephone communication skills. 
•  Commitment to improving patient care, service, and overall practice performance.

General Expectations
•  Demonstrate commitment to the mission, vision, and values of the organization. 
•  Maintain a professional manner and consistently demonstrate respect, honesty, integrity, and dignity when interacting with patients, families, employees, providers, and other members of the healthcare team. 
•  Promote teamwork and the continuous improvement of patient care and practice operations. 
•  Maintain punctuality and use work time effectively. 
•  Perform responsibilities in a conscientious, cooperative, accurate, and timely manner. 
•  Maintain a professional appearance and conduct. 
•  Protect the confidentiality of patient, employee, and organizational information and comply with all applicable confidentiality and privacy requirements. 
•  Comply with the organization's Standards of Conduct, Compliance Program, policies, and procedures. 
•  Demonstrate compliance with organizational standards as part of ongoing performance evaluation.