About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
The Floor Attendant, under the direction of the Public Space Supervisor, is responsible for maintaining clean and attractive public and employee areas within the facility.
ESSENTIAL DUTIES
- Deep clean, sanitize, and maintain attractive front and back of house spaces
- In observation or safety requirements, services assigned areas using provided chemicals and equipment according to established procedures
- Perform other duties associated with public area housekeeping as assigned
- Operate and keep clean equipment, which is used for sweeping, vacuuming, brushing, polishing, and more
- Follow internal procedures for signing in and out equipment, radios, and master keys
- Provide excellent customer service for our internal and external guests
- Take responsibility for the cleanliness of public spaces
- Recognize and respond to spills or other calls which require immediate attention
- Use wet floor signs to ensure guest and employee safety around wet areas, spills, or other cleaning
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
- Other duties as assigned
QUALIFICATIONS
- High school diploma or GED, or equivalent is preferred
- Previous cleaning experience and knowledge of cleaning equipment and chemicals is preferred
- Must possess outstanding guest service skills
- Must be detail oriented
- Must have high standards of cleanliness
- Must conduct yourself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures
SKILLS
- Strong leadership and interpersonal skills
- Excellent interpersonal, oral and written communication skills.
- Meticulous, organized and accurate
- Extreme confidentiality.
- Familiarity with a variety of computer systems and applications.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Manage multiple details and tasks concurrently in a changing environment.
- Able to work effectively in a team environment.
- Analyze and think about how possible solutions impact on the entire operation.
PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Ability to lift 30 to 40 lbs.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast- paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.