Desktop Support

Decatur, TX

Job Type

Full-Time

Status

Non-Exempt

Travel

Approximately 30% travel required

Relocation

No relocation assistance provided

Candidate Requirements

Local candidates preferred

Duties/Responsibilities

Install and configure computer hardware, software, network printers, and scanners

Monitor and maintain computer systems and related equipment

Respond to service requests and technical issues in a timely manner

Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely

Set up accounts and equipment for new users

Troubleshoot, repair, and replace equipment as necessary

Run and terminate network cabling

Work with vendors to resolve hardware and software issues

Test and evaluate new technology solutions

May be asked to assist other departments during periods of staffing shortages or increased workload

Participate in on-call support rotation

Perform other related duties as assigned

Required Skills/Abilities

Minimum 5 years of desktop support experience

Strong technical and logical troubleshooting skills

Excellent problem-solving abilities

Ability to prioritize tasks and meet strict deadlines

Strong attention to detail

Ability to work independently and as part of a team

Ability to lift and carry equipment as needed

Education and Experience

5 years of help desk or desktop support experience

5 years of Windows support experience

Physical Requirements

Prolonged periods of standing and working on equipment

Must be able to lift up to 75 pounds at times

Ability to perform repetitive movements over extended periods

Must be available to work nights and weekends on a rotating basis

All positions are subject to back ground checks

Benefits:

- Dental insurance

- Employee discount

- Health insurance

- Paid time off

- Vision insurance

Experience:

- Help desk: 5 years

- Windows: 5 years

Work Location: In person