IT Customer Support Analyst II

Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807






Department:
1709 IT Service Desk

Scheduled Weekly Hours:
40

Hours:
7am - 6:30 pm

Work Shift:
Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's  Top Companies to Work for in Healthcare (2025).

Benefits

- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here:  Benefits | CoxHealth

Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
** This position is onsite in Springfield, Missouri**

◦ Education
▪ Preferred: Associates degree in Computer Science, Information Technology, a related field. 
◦ Experience
▪ Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.

Preferred: Clinical Experience
◦ Skills
▪
• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
◦ Licensure/Certification/Registration
▪ N/A