About this role
Position Title: Branch Manager
Department: Retail Banking
Location: Dundee
Branch Hours: Monday- Thursday: 7:45am- 5pm / Friday: 7:45am- 6pm
Classification: Exempt
Reports To: SVP & Retail Banking Administrator
Positions Supervised: Varies depending on branch size
Opportunity
The Branch Manager is a key leader responsible for driving the success of the branch through effective team management, operational oversight, and customer relationship building. This role requires a results-oriented leader who fosters a positive work environment, supports staff growth, and ensures the branch consistently delivers exceptional service.
Key Responsibilities
- Lead, mentor, and supervise branch staff, including hiring, training, scheduling, and performance management.
- Drive loan and deposit growth while ensuring adherence to service standards and bank policies.
- Maintain knowledge of bank products, services, and operational procedures.
- Monitor branch performance through daily, weekly, and monthly reports.
- Manage branch security, including key and access control, vault procedures, and alarms.
- Oversee branch budgeting and financial performance.
- Handle customer escalations, open and maintain relationships, and make business development calls.
- Process loan applications in accordance with bank policies and regulatory requirements.
- Collaborate with other lines of business and bank subsidiaries to maximize customer solutions.
- Support audits, examinations, and compliance initiatives.
- Represent the bank in the community through civic engagement and participation in bank-sponsored events.
- Provide recommendations on operational policies and branch processes to senior management.
- Perform additional duties as assigned to support branch and bank goals.
Qualifications
Education & Experience
- High school diploma or equivalent required; college degree preferred.
- 3–5 years of progressively responsible banking experience, including supervisory experience.
- Thorough knowledge of branch operations, lending policies, and customer service.
Skills & Abilities
- High energy, results-driven, professional, and self-motivated.
- Strong leadership, coaching, and team development skills.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Word, Excel, Outlook, and general office technology.
- Strong problem-solving, organizational, and multitasking abilities.
- Ability to maintain confidentiality and exercise sound judgment in high-pressure situations.
- Committed to community involvement and representing the bank positively.
Supervisory Responsibilities
Direct supervision of assistant branch managers, CSRs, head tellers, and tellers, including:
- Interviewing, hiring, and training employees
- Assigning and directing work
- Conducting performance appraisals
- Rewarding and disciplining staff
- Resolving complaints and workplace issues
Physical Demands
Standard office activities; must be able to perform sedentary work with occasional lifting up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.
Compliance
All employees are expected to comply with applicable regulatory requirements and Citizens Bank & Trust policies.
Equal Opportunity Employer / Affirmative Action / E-Verify / Drug-Free Workplace / Best Places to Work Employer