IT Services & Support Technician

Job titl e :    IT Services & Support Technician

Location:   Dallas, Texas    
Schedule:   onsite

Reports to:   IT Service Delivery Manager

Hempel , founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,   infrastructure   and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.   Through   our brands Hempel,   Neogard , Crown Paints,   Wattyl   and Farrow & Ball, we   provide solutions for   the Marine, Energy, Infrastructure and Decorative industries.

Customer‑focused Onsite IT Support Technician with 3 to 5 years of proven skills and hands‑on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‑user support.

Essential   Responsibilities :

End‑User Support

- Provide onsite technical   assistance   for laptops, desktops, mobile devices, and peripherals

- Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures

- Technical support   on   RF scanners,   label   and network printers.

- Support end users with software installations, configuration, and general IT inquiries

Microsoft Infrastructure Support

- Manage and   maintain   Active Directory   user accounts, groups, and permissions

- Support   Entra ID (Azure AD)   identity management tasks

- Assist with   Intune Company Portal   device enrollment, compliance, and application deployment

- Perform basic administration of   Exchange Server   and   Microsoft 365   mailboxes, distribution lists, and policies

Networking & Systems

- Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP)

- Collaborate with network teams to escalate and resolve connectivity problems

- Support VPN access and remote connectivity tools

Hardware & Peripheral Support

- Diagnose and repair issues with laptops, desktops, printers, and other office equipment

- Perform hardware upgrades, imaging, and device lifecycle management

- Maintain inventory of IT equipment and   assist   with asset tracking

Minimum Qualifications :

- 3–5 years of experience in an IT support or helpdesk technician role

- Strong working knowledge of   Active Directory ,   Entra ID ,   Intune ,   Exchange Server , and   Microsoft 365 administration

- Familiarity with networking fundamentals and troubleshooting

- Hands‑on experience supporting hardware (printers, laptops, desktops)

- Excellent communication, customer service, and problem‑solving skills

- Ability to work independently and manage multiple priorities

Preferred Skills (but not   required )

- Experience with ticketing systems (ServiceNow, Jira, etc.)

- Basic PowerShell knowledge

- CompTIA A+, Network+, or Microsoft certifications

What is in it for you?

- Medical, dental and vision insurance coverage options that begin on your first day of employment

- Flexible HSA and FSA options to manage healthcare and dependent care expenses

- 12 paid holidays

- 15 vacation days to start

- 6 personal days

- Paid leave for jury duty and bereavement

- 401(k) plan options with immediate company match and full vesting from day one

- Basic life insurance, short-term and long-term disability coverage for the unexpected

- Enjoy   16 weeks   of fully paid maternity leave or 4 weeks of paid   paternity leave , supporting you during life’s most important moments.

- A strong flexibility policy making you thrive both in your job and privately

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.

Application due
2026-10-15
Seniority Level
Associate
Job Functions
Information Technology, Other
Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.