About this role
CREDIT BALANCE ANALYST
Full-Time | Remote
Jacksonville, FL (Corporate Location)
Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to providing industry-leading, five-star orthopedic care while continuing to grow with the needs of our patients and communities.
At Southeast Orthopedic Specialists , we are dedicated to taking care of you so you can take care of business! Our benefits include:
- Competitive Health & Welfare Benefits
- Monthly stipend toward ancillary benefits
- HSA with qualifying HDHP plans + company match
- 401(k) with company match after 6 months
- 24/7 Employee Assistance Program
- Employee Appreciation Days & Events
- Paid Holidays & PTO
- AND MORE!
We are currently seeking a Credit Balance Analyst to join our Central Business Office in Jacksonville, FL.
ABOUT THE ROLE
The Credit Balance Analyst is responsible for researching and resolving patient and insurance credit balances , identifying account discrepancies, and processing refund requests.
WHAT YOU'LL DO
- Research and resolve patient and insurance credit balances.
- Review accounts for posting, payment, and transfer errors.
- Determine when an overpayment has occurred and initiate refunds.
- Communicate with patients, insurance companies, providers, and internal teams regarding account issues.
- Prepare refund requests and supporting documentation for Accounts Payable.
- Review claims and payment activity for accuracy.
- Identify account trends and discrepancies and communicate findings to management.
- Maintain productivity, accuracy, and timely completion of assigned accounts.
- Follow all CORE Institute and Business Office policies and procedures.
WHAT YOU'LL NEED
- High School Diploma or equivalent required.
- 2-3 years of medical billing experience required.
- Experience with patient accounts, insurance billing, or payment posting preferred.
- Knowledge of physician billing, ICD-10, and CPT coding.
- Experience with GE Patient Management System preferred.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to analyze account information and work independently in a fast-paced environment.
WORK ENVIRONMENT
- Normal business office environment.
- Primarily sedentary work with occasional standing, bending, and stretching.
- Regular use of computer, keyboard, and calculator.
ORGANIZATIONAL REQUIREMENTS
- HOPCo Mission, Vision and Values must be read and signed.
- OSHA Safety Training is required.