Front Desk Associate (Permanent Part-Time)

We’re hiring for two Part-Time Front Desk Associates (FDA) to join our Kensington St. Calgary team! We're looking for candidates who are available consistently and are seeking a long-term position.
 
We are currently looking for the following availabilities:
1 weekday (1:30 PM - 8:30 PM) 
1 weekend shift (8:45 AM - 4:15)
Permanent part-time role. We're looking for candidates who are available consistently and are seeking a long-term position, not a temporary arrangement.
💡 As a member of our front desk team, you will deliver exceptional hospitality, manage clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are
 
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
 
Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

- Provide all clients exceptional service and hospitality in line with Myodetox standards

- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication

- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management

- Ensure all claims, invoices, transactions are submitted and filed accurately.

- Maintain clean, consistent client notes for seamless service to each client

- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks

- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned

- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next

- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For

- You have 1+ years of experience working in a customer service and/or hospitality role

- You must be able to work a minimum of 2 shifts per week

- You care deeply about ensuring positive client interactions and experiences

- You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic

- You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion

- You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients

- You perform your job duties with consideration and care for business driving booking strategies

- You thrive in a fast paced environment

- You are innately curious, always seeking to solve problems, answer questions and better your work product

- You show up as your authentic self day in and day out, making your voice heard

- You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)

- Group RRSP with Profit-Sharing Employer Match

- Discounted Pet Insurance through SPOT

- Complimentary paid staff treatment sessions

- Bonus payout for referral of new team members

- Subsidized mental health support through Inkblot platform