About this role
The Associate Seller Support Consultant provides initial/tier one support to customers data and files via email, live chat, etc., by handling inquiries and basic product-related documents and data.
Principal Accountabilities:
- Identify and assess if documents are missing from files.
- Input verbiage into system for clients that are missing documents.
- Give DDV visibility once file is reviewed and not missing critical documents.
- Verify data extracted for reports is correct before being sent to 3 rd party.
- Record errors in a tracking system to have updated.
- Close tickets in the system that are issued from emails.
- Prepare files to print and ship from office 3 days a week.
Required Skills & Abilities:
General knowledge of industry documents, mTrades products and services, policies, terms and conditions.
Position Requirements:
This full-time position requires working from mTrade's office 2 - 3 days p/week.