About this role
Kelly BMW is seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. You will also be responsible for greeting customers into the dealership. Hours are 10 AM to 7 PM Monday through Thursday and 9 AM to 6 PM Fridays. After a review at 90 days, we will pay a bonus of $500!
Responsibilities
- Answer a multi line phone system and direct the customer to the proper department
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Scan documents into our service software
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office suite is a plus
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
What We Offer:
- Training
- Great Culture & Team Environment
- Long Term Career Opportunities
- Vacation that increases with tenure
- PTO
- Health, Dental, Vision and Life Insurances
- Matching 401k/Roth
About the Dealership:
A strong community is all about its people, and here at Kelly BMW we staff our building with good, kind people who go above and beyond what is expected of them. Were one of the region's best family owned dealerships, serving the Columbus community in Ohio since 1977. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!