About this role
As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.
Key Responsibilities
Schedule technicians for appointments based on availability, skillset, and location
Track call volume and technician status to keep the schedule running smoothly
Adjust schedules quickly for emergencies, cancellations, or reschedules
Keep customers updated on appointment times and any delays
Give technicians the job details and directions they need before each call
Serve as the main point of contact for technicians throughout the day
Keep accurate records of completed jobs, reschedules, and customer feedback
We Offer
Weekly pay with incentives and bonuses
401(k) retirement with company match
Holiday pay, vacation pay, & paid time off
Company events & parties
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
Qualifications
Experience
1+ year of dispatch, scheduling, or customer service experience preferred
Trades or service industry experience a plus
ServiceTitan or similar dispatch/CRM software experience preferred
Knowledge, Skills, and Abilities
Strong communication and multitasking skills
Comfortable in a fast-paced environment with shifting priorities
Organized with strong attention to detail
Physical Demands and Conditions
Sitting for extended periods, typing, and using a headset
Work Environment/Travel
Office-based, fast-paced environment
May require occasional evenings, weekends, or on-call availability
Ability to pass background check and drug screening