Technology Optimization Specialist

Purpose:

Provide technology related services, expertise, and training for both equipment and software solutions that meet the needs of our customers. Ensure through product optimization efforts that customers glean the full benefit of their technology investment.

Responsibilities:

- Executes tactics to advance new precision technology programs, including precision agriculture initiatives

- Delivers upon product and precision technology service agreements with the intent to grow customer utilization

- Leads product demonstration efforts for new equipment and technology applications

- Process and provide agronomic and equipment data on a variety of software applications to deliver insights for the customer (John Deere Operations Center, JDLink, etc.)

- Supports HTI customer contact centers and departments for quick resolution on more complex technology scenarios

- Works with the HTI Training group to create and deliver technology courses to further understanding across the organization

- Serves as the internal and external technology specialist for new and emerging technology products

- Supports the dealerships efforts with third-party providers (Ag Service Providers, Insurance Agencies, Dirt Contractors, etc.)

- Helps support fellow specialist team members on complex challenges

- Other duties as assigned

Qualifications

Experience, Education, Skills and Knowledge:

- 2+ years of industry experience and/or degree in an agricultural-related field

- Multi-tasking capabilities, interpretative skills to make quick assessments and decisions

- Superior organization skills

- Passion for technology, with a basic understanding of mechanical, electrical, and wireless systems

- Abide by company data privacy/confidentiality policies

- Self-motivated to accomplish duties with minimal direction

- Strong interpersonal skills and ability to communicate effectively

- Ability to operate all types of John Deere equipment

- Ability to work flexible hours (afterhours & weekends) with frequent travel to customer sites

- Strong skillset with Microsoft applications along with web browsers

- Clean driving record

- Tools are required for the role

- Work environment includes a standard office setting along with field and demonstration visits

- Physical requirements include lifting, climbing and ability to access all part of equipment offered by HTI