Customer Care Manager - Competitive Pay + Benefits! [Home Care]

BrightStar Care of Central DuPageBloomingdale, IllinoisOn-siteFull-timeMid level, 2–5 yearsListed 4 days ago

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About this role

Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring in Bloomingdale, Illinois!

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Before You Apply! Do You Qualify?

- You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?

- You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?

- You have excellent organization, time management, planning, and project management skills?

- You have a valid driver's license & vehicle with insurance?

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Sound like You? Click the Apply Now Button!

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Your Schedule!

- Monday – Friday, 40 Hours Per Week, On Call as needed

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Your Responsibilities!

- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.

- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.

- Billing and coding management

- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies

- Assists in the development of organization goals and agency performance improvement activities

- Administers agency policies and procedures

- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a clients care

- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing

- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities

- Assures proper maintenance of clinical records in compliance with local, state and federal laws

- Assures compliance with all local, state and federal laws

- Answer office phones, including being placed in on-call rotation for phone calls after normal business hours.

- Other duties as assigned

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Your Benefits!

- Competitive Pay! ($50,000 / year)

- Paid Time Off

- Roth IRA

- Health Insurance Benefits

- Generous Paid Time Off Awards!

- Weekly Pay w/ Direct Deposit

- Employee of the Month, Exclusive Employee Discounts, & Gift Programs

- $100 Employee Referral Bonus

- PRN Options Available, Home Health, or Facility Shifts Available

- Mobile time tracking and care notes, clock in and out for work right from a mobile device

- Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

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Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!

Click Apply, wed love to see an Application from YOU!