About this role
What Youll Do
Lead a Culture of Wellness & Hospitality
- Inspire, coach, and develop a high-performing spa team, including therapists, attendants, wellness providers, and guest-facing colleagues
- Foster a culture grounded in kindness, professionalism, accountability, and genuine hospitality
- Recruit, onboard, and train team members to deliver intuitive, personalized luxury service
- Create an environment where employees feel supported, empowered, and connected to the resorts purpose and values
Elevate the Guest Journey
- Oversee the complete spa and wellness experience, ensuring every guest interaction feels seamless, restorative, and personalized
- Anticipate guest needs and create memorable moments that reflect our boutique luxury approach
- Partner with resort departments to coordinate celebrations, wellness itineraries, special requests, and curated experiences
- Address guest concerns thoughtfully and proactively, turning opportunities into lasting impressions
- Ensure spa spaces consistently reflect exceptional standards of cleanliness, ambiance, and presentation
Shape the Wellness Experience
- Partner with resort leadership to curate meaningful wellness offerings, seasonal programming, signature rituals, and immersive guest experiences
- Stay connected to evolving wellness and luxury hospitality trends while maintaining an authentic, grounded guest experience
- Help define and strengthen a spa identity that feels both elevated and deeply restorative
Drive Operational Excellence
- Oversee daily spa operations, scheduling, labor management, inventory, and service flow
- Manage departmental budgets, payroll, and financial performance while balancing guest experience and operational efficiency
- Identify opportunities to grow spa revenue through treatment experiences, wellness programming, retail, and strategic partnerships
- Monitor key performance indicators and implement thoughtful improvements to enhance both guest satisfaction and team success
Maintain Exceptional Standards
- Ensure compliance with all health, safety, sanitation, and licensing requirements
- Maintain consistency in luxury service standards, operational procedures, and wellness protocols
- Champion a safe, welcoming, and inclusive environment for guests and employees alike
What Were Looking For
- 5+ years of progressive leadership experience in luxury spa, wellness, hospitality, or resort operations
- Previous leadership experience in a luxury spa, boutique resort, destination spa, or wellness environment strongly preferred
- Passion for wellness, hospitality, and creating transformative guest experiences
- Strong leadership presence with a people-first approach to coaching and team development
- Financial acumen with experience managing budgets, labor, and revenue performance
- Exceptional communication, organization, and problem-solving skills
- Ability to thrive in a dynamic, guest-focused luxury environment
- Flexibility to work weekends, evenings, and holidays as business needs require
Why Join Our Team?
This is more than a leadership role—it is an opportunity to help shape experiences that genuinely impact how guests feel. From peaceful mornings to restorative wellness journeys designed with intention, our resort offers a setting where luxury and wellbeing naturally come together.
As Spa Director, you will play a meaningful role in creating an environment where guests feel cared for, teams feel inspired, and wellness becomes something memorable.
What We Believe
- Shared accountability – we succeed and improve together
- Humility & kindness – respect for the craft and each other
- Creative problem solving – every challenge is an opportunity
- Collaboration & community – strong kitchens are built on strong teams
- Relentless improvement – good is never good enough
Benefits & Perks
- Health, Dental, Vision, and 401(k)
- Employee discounts and recognition programs
- Scenic, high-end work environment
- Wellness programs and complimentary classes
- Growth and advancement opportunities
- Strong, team-driven culture
Equal Opportunity Employer
Lake Austin Spa Resort is an Equal Opportunity Employer (EOE/M/F/D/V) and eVerify employer