Human Resources Generalist

Department: Human Resources
Reports To: HR Manager / Head of HR
Employment Type: Full-Time

About Lovisa

Lovisa is a fast-fashion jewelry retailer with a strong focus on delivering an exciting customer experience, developing our people, and creating a high-energy retail environment. As we continue to grow, we are looking for an experienced HR Generalist to support our retail teams and contribute to a positive, compliant, and engaging employee experience.

Position Overview

The HR Generalist will provide day-to-day HR support to Lovisa's retail and corporate teams, partnering with managers and employees across the organization.

This role will focus heavily on E mployee relations, HR administration, HRIS management, employment law compliance, performance management, and HR processes . The ideal candidate will have strong hands-on experience with ADP , a solid understanding of employment legislation, and the ability to confidently advise managers on HR matters in a fast-paced, multi-location retail environment.

Key Responsibilities

Employee Relations

- Provide HR guidance and support to Store Managers, District Managers, and employees on a wide range of employee relations matters.

- Manage and support employee relations concerns, workplace investigations, complaints, and conflict resolution.

- Partner with leadership to address performance, attendance, conduct, and workplace concerns.

- Provide guidance on corrective action and disciplinary processes.

- Support managers with coaching and documentation related to employee performance.

- Ensure HR practices are applied consistently across locations.

- Escalate complex or sensitive employee relations matters to HR leadership as appropriate.

- Maintain accurate and confidential documentation related to employee relations matters.

HRIS & ADP Administration

- Manage and maintain accurate employee information within ADP .

- Troubleshoot ADP issues and work with appropriate internal teams to resolve system or employee record discrepancies.

- Ensure employee data and HR records are accurate and up to date.

- Generate and analyze HR reports from ADP to support business and HR decisions.

- Monitor HR processes and identify opportunities to improve efficiency and accuracy.

- Partner with Payroll and HR leadership to resolve employee data or payroll-related issues.

Employment Law & Compliance

- Ensure HR practices comply with applicable federal, state, and local employment laws and regulations .

- Maintain current knowledge of employment legislation and regulatory requirements affecting the business.

- Provide guidance to managers on employment law, company policies, employee relations, wage and hour requirements, leave requirements, and other HR compliance matters.

- Support compliance with wage and hour laws, meal and rest period requirements, leave laws, employment documentation, and required postings.

- Assist with HR compliance audits and investigations.

- Ensure HR policies and procedures are implemented consistently across locations.

- Identify potential compliance risks and escalate concerns to HR leadership.

- Maintain accurate documentation to support compliance requirements.

Performance Management

- Support managers throughout the performance management process.

- Assist with performance reviews, coaching documentation, and performance improvement plans.

- Provide guidance regarding performance expectations, documentation, and corrective action.

- Help ensure consistent performance management practices across retail locations.

- Partner with leadership to address ongoing performance and attendance concerns.

HR Administration

- Maintain accurate and confidential employee records.

- Process employee status and position changes in accordance with company procedures.

- Prepare HR reports, employee data, and management reports as requested.

- Support HR policies, procedures, and internal communications.

- Assist with HR projects, audits, and process improvements.

- Maintain strict confidentiality of employee and company information.

Employee Engagement & Culture

- Support initiatives that promote employee engagement, retention, recognition, and employee development.

- Partner with retail leadership to identify employee needs and workplace concerns.

- Assist with HR communications and employee initiatives.

- Help reinforce Lovisa's culture, values, policies, and standards across the organization.

Required Qualifications

- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

- 3+ years of HR Generalist or similar HR experience , preferably in a high-volume, multi-location retail environment.

- Hands-on experience using ADP is required.

- Strong knowledge and practical experience with federal, state, and local employment laws is required.

- Strong employee relations experience, including investigations, conflict resolution, performance management, and corrective action.

- Strong understanding of HR policies, procedures, and compliance requirements.

- Experience supporting employees and managers across multiple locations.

- Strong analytical and problem-solving skills.

- Excellent written and verbal communication skills.

- Strong organizational and time-management skills.

- Ability to handle confidential and sensitive information with a high level of discretion.

- Ability to work independently while partnering effectively with HR and business leadership.

- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.