Claims Total Loss Claims Representative

Accountabilities

- Evaluate, negotiate, and resolve physical damage total loss claims involving automobiles, motor homes, agricultural equipment, commercial carriers, trailers, motorcycles, and other covered vehicles or equipment.

- Communicate effectively with vehicle owners, lienholders, and other involved parties to facilitate timely and appropriate claim resolution.

- Manage salvage disposal activities, including owner-retained salvage and theft-related salvage.

- Apply established procedures, regulations, and guidelines when assessing and resolving claims.

- Maintain high levels of customer satisfaction through professionalism, integrity, fairness, responsiveness, and clear communication.

- Meet established expectations for productivity, compliance, claim cycle time, and customer service quality.

- Research, analyze, and interpret relevant insurance procedures, regulations, instructions, manuals, and other documentation.

- Continue developing technical and industry knowledge through required training and professional development activities.

- Perform additional responsibilities and special assignments as directed by management.

Requirements

- Bachelor’s degree from an accredited college or university, or a combination of at least three years of college and relevant work experience in property and casualty insurance.

- Previous total loss claims experience is preferred, with experience in a comparable agricultural or insurance environment considered an advantage.

- A relevant professional insurance designation is desirable.

- Strong understanding of claims evaluation, negotiation, documentation, and resolution processes.

- Excellent telephone, interpersonal, public relations, written, and verbal communication skills.

- Strong analytical and problem-solving abilities, including the ability to work with practical problems and varying circumstances.

- Ability to interpret and apply written, oral, and schedule-based instructions.

- Basic computer proficiency with demonstrated aptitude using Microsoft Excel, Microsoft Word, and web-based systems.

- Strong attention to detail, organization, professionalism, and customer-service orientation.

- Ability to work effectively in a structured office environment while managing multiple claim-related priorities.

- Must maintain a valid Georgia driver’s license.

- Ability to meet the physical requirements of the position, including prolonged sitting, frequent reaching, occasional stooping, and occasional lifting or moving of items weighing up to 30 pounds.

- Reasonable accommodations may be available to enable qualified individuals with disabilities to perform essential job functions.

Benefits

- Full-time position based at the home office in Macon, Georgia.

- Professional office environment with occasional travel for investigations, office visits, conferences, training classes, and meetings.

- Ongoing training and opportunities for continued claims and insurance skill development.

- Opportunity to build specialized experience in total loss claims and property and casualty insurance.

- Customer-focused role with exposure to a diverse range of vehicles, equipment, and claim scenarios.

- Equal opportunity workplace committed to fair employment practices and an inclusive professional environment.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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