Case Manager - Open House

Number of Positions Available:
2

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Manager –   Open House

Alice Springs, NT | Full Time | SCHADS Level 4

Why this role matters

Homelessness in Central Australia is shaped by complex social,   cultural   and structural realities. Many people experience unstable housing alongside mental health challenges, alcohol and other drug concerns and involvement with the justice system. Access to consistent support can be limited, and the work of our frontline teams truly matters.

As a Case Manager at Open House, you will walk alongside men referred through the justice system, including those on bail or parole, helping them stabilise, meet their conditions and work towards long term housing and wellbeing goals. You will create a safe,   structured   and supportive environment where participants feel respected,   understood   and empowered. Your work directly contributes to improved outcomes for individuals and strengthens the broader community.

If you are someone who leads with compassion, values cultural   safety   and thrives in hands-on support work, this role offers the opportunity to make a meaningful impact in Central Australia.

About the role

You will provide case management to participants living in the Men’s Open House supported accommodation program. Working closely with the Team Leader and a multidisciplinary team, you will undertake intake and assessment, develop collaborative case plans and support participants to achieve self-determined goals.

Your role includes advocating for clients,   assisting   them to access services, supporting   appointments   and   maintaining   accurate   records in line with TSA standards. You will   identify   risks, respond appropriately to high-risk   situations   and ensure case management aligns with the National Homelessness Stream Model of Care.

This full-time permanent position reports to the Team Leader and pay   is   in accordance with   a SCHADS Level 4.

How you will make an impact

- Undertake intake and assessment to build a shared understanding of participant needs and strengths

- Develop individual case plans in collaboration with participants

- Support participants to meet bail or parole conditions and work towards long term goals

- Assist   participants to access services, attend   appointments   and build community supports

- Advocate on behalf of participants with government and non-government agencies

- Maintain   accurate , up to date client records and data in line with TSA standards

- Monitor progress and review case plans to ensure they continue to meet participant needs

- Identify   risks and escalate concerns to the Team Leader as   required

- Contribute to a safe,   structured   and supportive environment within the residential facility

What you will bring

- Certificate IV in Community Services or a related qualification

- Experience supporting people in a social services environment

- Demonstrated case management experience and skills

- Case management skills grounded in empathy,   structure   and good judgement

- Confidence working with people from diverse cultural backgrounds

- Understanding of local Aboriginal communities and culture

- Ability to remain calm,   resilient   and responsive in challenging situations

- Commitment to culturally safe,   inclusive   and person-centred practice

- NT   D river’s   L icence

- NT Working with Children Check

What we offer

- $51.37 – $55.28 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging

- SCHADS Level 4 – Above Award conditions (up to 10%)

- Remote Area Housing Benefit for eligible employees (up to $31,800 tax free)

- Entertainment Benefit (up to $2,650 tax free)

- Relocation   assistance   of up to $5,000 for eligible applicants

- Generous paid parental leave (12   weeks   primary, 2 weeks secondary)

- Purchased Leave Scheme (up to 8 weeks)

- Five days paid leave each year to experience other programs or activities

- Flexible working arrangements

- Access to the Employee Assistance Program and wellbeing supports

- Ongoing training and development to help you grow in your role

- A career where your work genuinely changes lives in the NT

How to apply

If   you’re   passionate about supporting people to build stability,   independence   and connection, we would love to hear from you. Please   submit   your resume and a cover letter outlining your alignment with the role.

Applications will close as soon as a suitable candidate is secured .

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration