About this role
Company: Straumann Group Taiwan
Department: Finance & Operations Department
Position: Sr.Customer Service specialist
Job Summary
- Customer requirements coordination
- Order processing
- Invoicing
Job Description
Daily
- To create& renew customer’s master data in SAP.
- To receive orders from the sales team and customers and process orders in SAP.
- Coordinate logistics of issuance/returns of materials for/from customers
- To issue invoices and GUI (duplicate & triplicate)
- Create and change price condition of customers according to contract in SAP.
- Contact and cooperate with the Sales department, logistics department, and headquarters to process and complete orders.
- Complete debit & credit note in system & paperwork.
- Document filing.
- Digital license management
- Manage incoming calls. (Responding promptly to customer inquiries.)
- Sales reports support.
- Provide a reference invoice for bidding.
- Assist in executing departmental & organizational plans, policies and projects.
Monthly
- Monthly GUI Reconciliation
- MTD YTD Sales ASP Report
- Inspection of order and GUI and Credit Note in month-end closing.
.
Qualifications
- 5-8 years of experience in customer service is preferred.
- Excellent communication and interpersonal skills
- Familiar in English (listening, speaking, reading, and writing)
- Strong problem-solving and analytical skills
- Ability to manage multiple projects and customers simultaneously.
- Self-motivated and proactive with a strong sense of ownership