Dispatcher

Penguin Air, Plumbing & Electrical is a proud and growing local residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our priority is taking care of our employees who are our biggest assets.

Position Summary
As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and
customers so every job runs smoothly. No two days look the same, and you're the one thinking
on your feet, making sure nothing falls through the cracks.

Key Responsibilities
Schedule technicians for appointments based on availability, skillset, and location
Track call volume and technician status to keep the schedule running smoothly
Adjust schedules quickly for emergencies, cancellations, or reschedules
Keep customers updated on appointment times and any delays
Give technicians the job details and directions they need before each call
Serve as the main point of contact for technicians throughout the day
Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer
Weekly pay with incentives and bonuses
401(k) retirement with company match
Holiday pay, vacation pay, & paid time off
Company events & parties
Health benefits including medical, dental, vision, life insurance, & long and short-term
disability insurance

Qualifications

Requirements
Education
High school diploma or equivalent required

Experience
1+ year of dispatch, scheduling, or customer service experience preferred
Trades or service industry experience a plus
ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications
Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities
Strong communication and multitasking skills
Comfortable in a fast-paced environment with shifting priorities
Organized with strong attention to detail

Physical Demands and Conditions
Sitting for extended periods, typing, and using a headset

Work Environment/Travel
Office-based, fast-paced environment
May require occasional evenings, weekends, or on-call availability
Ability to pass background check and drug screenin