About this role
Job Description
Why This Role Matters
Air India is on a journey towards world-class engineering excellence. This role supports the transformation by helping answer four key questions:
- What is good? Benchmark against industry best practices.
- Where are we now? Assess current performance and maturity.
- What are we doing to get there? Support initiatives that close identified gaps.
- When will we get there? Track progress and enable measurable outcomes.
Job Purpose
- Support Engineering Transformation initiatives across Safety & Compliance, Operational Excellence, Customer Excellence, and Cost Leadership .
- Contribute to process improvement, analytics, governance, and transformation projects across existing and future systems.
- Apply first-principles thinking to solve operational and engineering challenges.
- Provide leadership visibility, stakeholder alignment, and decision support.
Key Accountabilities
Safety & Compliance
- Track safety and regulatory initiatives.
- Support dashboards, KPI reporting, and risk visibility.
- Benchmark industry best practices.
- Prepare leadership presentations and reviews.
Operational Excellence (Reliability & Resilience)
- Analyse performance gaps and improvement opportunities.
- Support reliability, resilience, and business continuity initiatives.
- Coordinate cross-functional projects and stakeholder alignment.
- Develop dashboards, insights, and executive-ready recommendations.
Customer Excellence
- Support initiatives that improve customer experience through operational performance.
- Track customer-impacting metrics, disruptions, and recovery actions.
- Benchmark leading airline practices.
- Prepare customer-focused performance reviews for leadership.
Cost Leadership
- Support process optimisation and efficiency initiatives.
- Track savings, benefits, and implementation progress.
- Challenge assumptions using first-principles thinking.
- Develop dashboards and presentations supporting cost leadership goals.
Skills & Qualities Required
- Strong analytical, research, and problem-solving skills.
- Ability to benchmark against global standards and identify improvement opportunities.
- Advanced MS Office, especially PowerPoint and Excel.
- Working knowledge of Power BI, Power Apps, automation, and digitisation tools.
- Strong communication and stakeholder-management skills.
- Ability to create concise, executive-ready presentations.
- Detail-oriented, proactive, and structured.
- Adaptable team player capable of managing multiple initiatives.
Key Interfaces
Internal: PMO, Engineering, Operations, Digital, Supply Chain, Senior Leadership.
External: Consultants, benchmarking partners, training providers, industry stakeholders.
Strategic Deliverables & KPIs
- Timely and accurate leadership reporting.
- Strong stakeholder alignment and governance.
- Effective tracking and closure of transformation initiatives.
- High-quality dashboards, analytics, and executive presentations.
- Actionable recommendations with measurable outcomes.
- Digitisation and automation of reporting and governance processes.