About this role
Our mission is to enable everyone to build wealth
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success.
Тoday, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.
The role
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
What you need to have
- Proficiency in English (C1 or above)
- Customer-orientated approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptiveness to a rapidly changing environment
Bonus points
- Previous experience in customer service
- Understanding of the stock market and the fintech industry
- Fluency in another language
What you'll do
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Review, analyze, and verify client onboarding documents
- Input and validate client data
- Conduct due diligence and risk assessments on new clients
- Channel client’s feedback
- Working on a 24/7 schedule, organized in shifts
What we offer
- Comprehensive training program to adapt to the insights of the business
- Upskill trainings throughout your career
- Full appreciation of your talent and ideas
- Generous remuneration package
- Excellent social benefits, including 25 days off, a sports card and private health insurance
Bring your ambition to Europe’s fastest-growing mobile broker!