Account Manager & Site Merchandiser Amazon

Key Responsibilities

We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.

The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

What This Role Does

Professional working proficiency in Italian is essential , as the role manages commercial activity and stakeholder interactions in these markets.

Strategic Planning

- Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
- Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
- Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
- Adapt brand content and promotional moments to the pure-play retailer environment
- Ensure proper registration and maintenance on Vendor Central and catalogue setup
- Build launch checklists, ensure high-quality product titles, bullets, descriptions
- Coordinate creation/upload of rich media
- Build the retailer-specific storefront
- Set up review-seeding programs as applicable

Inventory and Supply Chain

- Use market data and tools to predict demand and align with supply chain teams
- Coordinate shipment plans and monitor inventory levels
- Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks

Account Management

- Manage operational execution across multiple brands
- Ensure content accuracy across imagery, copy, pricing
- Implement promotions and merchandising in line with commercial calendars
- Coordinate NPL setup, catalogues, and campaign activations
- Liaise with retailer partner contacts for issue resolution
 
Data, Insights & Analysis 
•  Monitor KPIs: content health, availability, conversion, traffic 
•  Track promotional performance, escalate risks, and recommend optimisations 
•  Provide executional reporting for internal stakeholders 
•  Use dashboards and scorecards to drive content performance

Collaboration & Communication 
• Collaborate daily with Brand Online, PXM, Marketing, Finance 
• Ensure seamless asset handover and campaign alignment 
• Escalate execution barriers to the SNAM 
• Represent the retailer execution perspective in planning meetings

Promotions & Merchandising 
• Set up and monitor promotions across multiple program types 
• Coordinate participation in peak commercial events (e.g., major retail tentpole events) 
• Ensure compliance with MAP policies 
• Own Brand Store refreshes seasonally 
• Audit PDPs and Storefronts regularly 
• Optimise SEO, titles, bullets, and A+ content 
• Leverage retailer merchandising widgets

What You Will Need To Be Successful In This Role

- Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market.
- Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading.
- Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers.
- Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.
- Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.
- Influencing Skills: Strong communication, negotiation, and change management capabilities.
- Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.

Compensation & Benefits

- 25 Days Annual Leave (exc. Bank Holidays)
- 1 day Annual Leave to celebrate your birthday
- Holiday Purchase opportunity
- Bonus Opportunity
- Ability to work Remotely/Abroad up to two weeks per calendar year
- Summer Fridays
- Generous Staff Discount
- Mental Health Wellbeing Initiatives
- Benefits platform with exclusive discounts and offers
- Employee resource groups
- LinkedIn learning