About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
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The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
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Basic functions of the Retail Sales Associate include:
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- ## Greeting guests
- ## Answering questions - accurately and politely
- ## Answering the phone
- ## Making proficient sales transactions - using a point-of-sale system
- ## Handling cash and other forms of payment
- ## Maintaining proper cash drawer balances
- ## Directing guests to areas/restrooms
- ## Demonstrating impeccable product knowledge
- ## Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- ## Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
- ## Maintaining a clean and organized store
- ## Maintaining proper product stock levels – through retail pulls & inventories
- ## Displaying Retail product – through HRC’s visual display standards
- ## Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
- ## Assuring the complete satisfaction of each and every guest
- ## Creating memorable experiences
- ## Entertaining guests to create “Raving Fans”
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Job Requirements include:
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- ## Performing duties which require bending, reaching, lifting and standing fro long period of time.
- ## Maintaining a well-groomed appearance (“having a plan”)
- ## Following all uniform guidelines
- ## Practicing all safety & sanitation standards
- ## Recycling products, where possible
- ## Remaining calm in a hectic, fast-paced atmosphere
- ## Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- ## Displaying a positive and outwardly friendly attitude toward guests
- ## Maintaining HRC’s 5 core Values and Mission Statement
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