About this role
Your Responsibilities
Front desk
Covering the front desk during operation hours Be the first point of contact for staff enquiries and provide support Check and respond to the team’s shared inbox Greet and assist visitors, students, faculty, and staff in a professional and courteous manner Provide accurate information about university services, facilities, and events Point person for maintenance, mailing, shipping, supplies, external services, events and equipment Building a good working knowledge of all departments across the campus to ensure good communication levels between the members of the community/guests to provide a smooth and efficient service. Verifying access for all students, guests and staff onto the premises as per Campus rules, ensuring there is strictly no breach of security policies or procedures. Assisting and managing contractors and deliveries by communicating with the relevant staff and ensuring assistance where necessary. Maintaining a high standard in personal appearance and demeanor.
Administration
Working on campus tasks together with the Campus Manager and the rest of the team and actively improve the operational aspect of the team and campus Providing general administrative support to staff, senior management and academics, as required. Assisting with moving and arranging furniture setup in classrooms, offices and common rooms when needed, e.g. for events or move supply deliveries
Your profile
Education: Bachelor degree or equivalent vocational qualification.
Customer service experience Effective verbal and written communication skills Strong team player and ability to work with minimal supervision Good time management skills Good organizational skills Being pro-active and taking the initiative Reliable Good working knowledge of Microsoft 365 Fluency in English German Language B1 Experience of communicating information and ideas verbally and in writing so that others will understand. Experience of working in an administrative/reception/customer- facing role. Desirable
Knowledge of Canva German Language C1 Experience of working in a fast-paced environment. Experience of organizing events / workshops
Why us?
An international environment with a multicultural audience and a meaningful social impact Support in achieving your professional goals and development Extensive training to equip you with the knowledge and skills needed to excel Work in a young, dynamic and positive culture that fosters collaboration Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI