About this role

About Company
Setanta Tech powers the technology ecosystem behind Setanta Sports, one of the most influential sports media brands across Europe and Asia. We build the cloud infrastructure, backend systems, and streaming platforms that millions of sports fans rely on daily. We are a team of curious, driven, and collaborative problem-solvers dedicated to building high-impact tech at scale.

About the Role
As an Application Support Specialist, you will play a key role in ensuring our software platforms and back-office applications run smoothly post-deployment. You will diagnose complex operational issues, streamline customer transaction workflows, and work closely with engineering teams to optimize system performance.

What You'll Do

- Technical Troubleshooting: Investigate escalated helpdesk issues, analyze application logs, transaction histories, and error reports to diagnose root causes.
- Back-Office & Bug Management: Use administrative tools to handle refunds, bonuses, and discrepancies; log and track bugs with development and DevOps teams through to resolution.
- Incident Escalation: Follow operational protocols to escalate high-priority incidents to the Monitoring Team when necessary.
- Process & Documentation: Maintain detailed troubleshooting guides, system workflows, and best practices while tracking core KPIs like resolution times and ticket backlogs.
- Cross-Functional Collaboration: Partner with technical and non-technical stakeholders to improve platform stability, enhance customer experience, and stay updated on platform changes and industry regulations.

What We Expect From You

- Industry Experience: Hands-on experience in the iGaming/gambling industry (familiarity with casino platforms, payment processing, and bonus/refund systems is required).
- Technical Background: Prior experience in application support, technical escalation, or a related role using bug tracking and incident management tools.
- Analytical Skills: Strong root-cause analysis and problem-solving abilities.
- Communication: Clear written and verbal communication skills for cross-team collaboration and precise documentation.

What We Offer

- Work Flexibility: Remote working days.
- Health & Wellness: Health insurance.
- Time Off: Special day-offs for your Birthday and healthcare needs.
- Commute Support: Dedicated car service for night shifts.
- Growth & Culture: Continuous learning opportunities and direct career progression within an expanding engineering team.

Application Deadline: September 30, 2026

If your application isn't selected for this specific opening, our hiring team will keep your candidate profile on file for future opportunities.