IT Support Analyst

COMPANY OVERVIEW

CORE POWER was founded in 2018 to solve the world's energy challenges by delivering ship-based power directly to the industries and economies driving global prosperity, overcoming the barriers that have held nuclear energy back.

CORE POWER builds, integrates and deploys ship-based nuclear energy systems. We build and support two classes of vessel: moored ship-shaped power plants that generate high-density energy, and nuclear-powered commercial ships that will speed up global trade.

Headquartered in Chiswick, London, with offices in Washington, D.C. and Japan, CORE POWER operates at the intersection of advanced nuclear, maritime, energy security and industrial policy.

Role Summary

The IT Support Analyst will serve as the primary IT presence for our UK operations, providing technical support across Microsoft 365, Windows systems, endpoint management, and general IT infrastructure. Reporting to the Senior IT Manager, the role involves delivering first- and second-line support, ensuring business continuity, and maintaining a secure and efficient IT environment for all employees.

The key responsibility for the role is to operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality.

Job Requirements

The key job requirements for the role include:

- Delivering responsive first and second-line IT support for the organisation, with a focus on Microsoft 365 and Windows-based systems.

- Serving as the go-to contact for onsite or time zone-aligned support, escalating complex issues to the global IT team as needed.

- Managing user accounts, permissions, and groups via Microsoft 365, Azure AD, and Entra ID.

- Setting up new devices (laptops, phones, peripherals) and managing endpoint lifecycle.

- Performing software installations, patching, and updates on Windows machines.

- Supporting Intune/Endpoint Manager configuration, policy enforcement, and compliance checks.

- Troubleshooting networking, printing, and peripheral issues in collaboration with local service providers.

- Coordinating with third-party vendors for hardware repairs, internet/connectivity issues, and site IT needs.

- Maintaining an accurate IT asset inventory for UK-based equipment.

- Ensuring documentation and tickets are logged and resolved efficiently.

- Contributing to IT knowledge base documentation and sharing local feedback with the wider IT team.

- Participating in cross-region IT projects and initiatives when required.

- Willingness to learn and develop working knowledge of Linux-based systems and environments.

Qualifications/ Experience

- Bachelor’s degree in computer science, information technology, or a related field or equivalent experience industry experience is preferred.

- 4+ years’ experience in a similar role – with proven experience with first- and second-line IT support.

Technical Competencies

- Microsoft 365 Admin Centre, Exchange Online, Teams, SharePoint.

- Windows device imaging, maintenance, and troubleshooting.

- Intune / Endpoint Manager administration.

- Active Directory / Entra ID user and group management.

- Experience with VPNs and endpoint security tools (e.g. Defender).

- Ticketing systems and support workflows.

- Basic scripting (e.g., PowerShell) is a plus.

Behaviour

- Thrives in a creative environment but possesses the pragmatism and awareness to maintain progress.

- Proactive and results-oriented mindset.

- Positive ‘can do’ attitude.

- Adaptable, motivated, and well organised.

- Ability to work effectively with cross-functional teams.

- Ability to adapt to changing priorities and work under pressure.

- Ability to operate autonomously.

How to Apply:

If you are interested in joining CORE POWER, please submit your CV and a cover letter by the 4th of October outlining your experience and motivation to join our team!