About this role
Ensure the accurate and timely capture, validation, and processing of remittances, including checks, money orders, and cashier's checks, from various sources and systems. Verify the authenticity of transactions, process them accurately, and confirm that funds are correctly allocated and deposited into the appropriate accounts. Perform complex and varied duties requiring moderate analysis and limited latitude, adhering to Navy Federal Credit Union mail safety protocols, check negotiability standards, and check fraud procedures. Research multiple platforms and resources to ensure remittance and check processing comply with internal policies and federal regulations. Use appropriate levels of authority to make independent, mission-critical decisions related to processing remittances, returns, potential fraud detection, and hold requirements, while collaborating with others. Work under direct supervision.
- Exposure to performing clerical or administrative duties/responsibilities
- Basic skill navigating multiple screens and PC applications and adapting to new technologies
- Basic keyboarding/typing skills
- Effective verbal and written communication skills across a various channels
- Basic skill performing mathematical calculations and working accurately with numbers
- Experience handling multiple tasks simultaneously with a high degree of accuracy
- Basic skill following and completing computer delivered instructions
- Familiarity of check negotiation requirements
Desired Qualifications
- Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
- Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
- Familiarity with Remittance platforms including Mavro, eDeposits, EZAdmin, Encore, UAD, VINTEK
Additional Information
Hours:
- Monday – Friday, 10:30AM – 7:00PM ET; Rotating Saturdays; Essential personnel
Location:
- 820 Follin Lane, Vienna, VA 22180