About this role
Join a team that values balance, open communication, and your future!
Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!
Job Summary/Overview
The Field Service Technician will assist with field installations, system upgrades, warranty fieldwork and preventative maintenance contract/visits. Some projects will require working with a third-party crew.
Essential Duties and Responsibilities
- Travels to customer locations to install, start-up, maintain, modify and troubleshoot. Up to 75% travel.
- Conducts all on site installation, repair, maintenance, and tasks per job order.
- Troubleshoots errors or technical problems and determines proper resolutions and recommendations.
- Determines replacement part requirements.
- Prepares detailed trip reports that identifies issues, actions taken to resolve them and recommends next steps.
- Assists in the preparation and execution of factory acceptance tests and completion of punch lists to achieve shipping approvals as needed.
- Aids in the assembly, breakdown and crating of systems.
- Assists field sales in account support.
- Builds and maintains lasting relationships with existing accounts.
Knowledge, Skills, Competencies, and Abilities
- Demonstrates product knowledge obtained through experience and hands-on training.
- Ability to think abstractly to deal with ambiguous/undefined problems.
- Ability to build relationships with a diverse workforce with a highly developed sense of understanding.
- Ability to handle multiple projects at the same time.
- A team player with exceptional written and verbal communication skills.
- Strong analytical and organizational skills with attention to detail.
- Strong Mechanical aptitude.
Required Qualifications
- Ability to read blueprints and plant layout drawings.
- High School Diploma or Equivalent
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- 5+ years of experience in field service with strong fundamentals in electrical and mechanical.
- 6-month+ experience as an Assembly Technician to learn basic principles of CMCO technology and processes preferred.
- Must have a valid driver license and ability to travel internationally.
Compensation
10% premium on Road Service hours.
Benefits
- 11 paid holidays
- Vacation and paid sick time
- Medical, Dental, Vision insurance, effective day 1
- 401(k) with company match
- Paid parental leave
- Tuition assistance
- Disability insurance